Part-Time Optician: Frame Fitting & Customer Care

Vsp-Visio; Bakersfield (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

VSP Vision in Bakersfield, CA is seeking an Optician 1, Part Time to assist patients with frame selection, adjustments, and dispensing eyewear. The role focuses on delivering high-quality service and accurate pricing while maintaining patient satisfaction.

The position supports insurance processing and requires 1–2 years of related experience with proficiency in MS Office. This on-site role offers a part-time schedule and opportunities to collaborate across departments.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Greet and assist customers in the selection of frames
• Assist patients with adjustments, troubleshooting, and dispensing eyewear
• Ensure correct pricing and realistic delivery time quotes to patients; contact patients to dispense glasses
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise displays daily; always display effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient record within practice software system
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested

Skills

Customer service

MS Office

Multitasking

Communication skills

Job description

VSP Vision in Bakersfield, CA is seeking an Optician 1, Part Time to assist patients with frame selection, adjustments, and dispensing eyewear. The role focuses on delivering high-quality service and accurate pricing while maintaining patient satisfaction.

The position supports insurance processing and requires 1–2 years of related experience with proficiency in MS Office. This on-site role offers a part-time schedule and opportunities to collaborate across departments.