Part-Time Office Associate

Levin Furniture & Mattress; Pittsburgh (Allegheny County); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Paid Training

Generous Employee Discount

Friendly, Supportive Work Environment

Job summary

Levin Furniture & Mattress is hiring a Part-Time Office Associate in Pittsburgh, PA. You will be responsible for entering sales data, providing customer service, and ensuring accuracy in documentation.

The ideal candidate will have excellent communication skills and previous clerical experience. We offer a friendly work environment, generous benefits including paid training, and a starting pay of $16.25/hr.

Qualifications

• Excellent communication skills required for effective interaction.
• Previous clerical experience preferred.

Responsibilities

• Enter sales transactions into Storis system accurately.
• Provide customer service by handling inbound calls efficiently.
• Process payments and document order information.

Skills

Excellent verbal and written communication

Basic reading and comprehension skills

Basic numerical reasoning skills

Organizational skills

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Storis

Job description

Part‑Time Office Associate – Pittsburgh, PA

Location: 7215 McKnight Rd, Pittsburgh, PA 15237.

Compensation & Benefits

• Increased Pay Rates – Earn more at Ashley Homestore
• Paid Training – A Blended Training Approach
• Growth Opportunities – Ashley Homestore loves to promote from within
• Great Benefits – Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment
• Beautiful Showroom with Top Brands & Trends
• Hiring Immediately! $16.25/hr.

Office Associate Duties

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills & Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education & Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.