Retail Sales Associate

Ashley Furniture Industries; El Cajon (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Life insurance

401(k)

Paid Time Off

Job summary

A leading home furnishings retailer is seeking a Retail Sales Associate in El Cajon, California. In this role, you will transform store guests into loyal customers by providing exceptional service and processing sales efficiently. Responsibilities include addressing customer inquiries, supporting inventory management, and exceeding sales goals. Candidates should have a high school diploma and prefer 1 year of customer service experience. This position offers a competitive hourly rate starting at $16.90, with additional incentives based on sales performance.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• Ability to lift, tug, and pull 25 lbs with or without accommodation.
• 1 year customer service and/or sales experience, preferred.

Responsibilities

• Transform store guests into loyal customers.
• Provide outstanding service experience for every customer.
• Accurately process sales orders and aid with financing.
• Address customer concerns independently.
• Support inventory management and loss prevention.

Skills

Customer service

Sales experience

Communication

Flexibility

Motivational skills

Education

High school diploma or equivalent

Job description

Purpose at Ashley

As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you’re the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley’s products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast‑paced, high‑energy environment.

What You’ll Do

• Thrives in an environment that rewards for delivering world‑class service and delighting our guests.
• Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company’s brand image.
• Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions.
• Address customer concerns independently whenever possible.
• Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists.
• Support inventory management and loss prevention procedures, including participation in bi‑annual inventory check.
• Meet and exceed sales goals, align to KPI’s and performance standards.
• Complete any additional tasks as assigned by management.

What You Bring

• Legally authorized to work in the US.
• At least 18 years old.
• Ability to lift, tug, and pull 25 lbs with or without accommodation.
• High school diploma or equivalent, preferred.
• 1 year customer service and/or sales experience, preferred.
• Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to.
• Conveys information in a way that inspires action.
• Gets excited by developing and sharing fresh ideas.
• Ability to work flexible hours, including weekends and holidays.
• Communicates information in a motivating manner that prompts action.
• Flourishes in an environment that values exceptional service and customer satisfaction.
• Maintain reliable attendance.

What’s In It For You

• Extended health, dental benefits, and vision insurance.
• Employee discount from 10% - 30%.
• Life/Disability insurance.
• Flex Spending Account.
• 401(k).
• Paid Time Off.

Compensation

The first two weeks of training are paid at an hourly rate of $16.90. After training, the hourly rate remains the same and incentive eligibility begins. This position is eligible to earn bi‑weekly and monthly incentives, as well as quarterly written sales bonus. Incentive rates range from 0.25% to 30% depending on products sold and written sales volume. The quarterly written sales bonus is based on total written sales volume and is reasonably expected to range from $0 to $3,500.00 based on fiscal quarter store and individual sales performance.

Benefits

When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.