Retail Sales Associate

Ashley Furniture Industries; Colma (CA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Employee discount 10%–30%

401(k)

Paid time off

Health, dental, and vision benefits

Job summary

Ashley Furniture Industries is looking for a Retail Sales Associate in Colma, California. The role involves transforming guests into loyal customers through exceptional service and sales expertise. Responsibilities include processing sales, resolving customer issues, and maintaining inventory. Candidates should have a high school diploma and ideally, some customer service or sales experience. Benefits include health insurance, employee discounts, and a 401(k). The training period is compensated at $18.00 per hour, with additional performance bonuses available.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• Ability to lift 25 lbs.
• 1 year customer service/sales experience (preferred).
• Outgoing and friendly personality.

Responsibilities

• Provide world-class service to guests.
• Process sales orders accurately.
• Resolve customer concerns independently.
• Assist with inventory management.

Skills

Customer service

Sales experience

Communication skills

Problem-solving

Flexibility

Education

High school diploma or equivalent

Job description

Purpose at Ashley

As a Retail Sales Associate, transform store guests into loyal customers. You guide them upon entry, serving as the expert on home furnishings, inspiring enthusiasm and excitement about Ashley products, helping them discover styles that reflect their lives and design rooms they love to live in.

What You’ll Do

• Provide world‑class service and delight guests.
• Maintain a professional presence at the front desk; engage guests, ensuring they are treated cordially and respectfully.
• Accurately process sales orders, adhering to cash handling protocols; assist customers with credit applications and financing.
• Resolve customer concerns independently whenever possible.
• Assist with store opening and closing activities, including cash reconciliation and daily checklists.
• Support inventory management and loss‑prevention, including bi‑annual inventory checks.
• Meet and exceed sales goals, aligning to KPIs and performance standards.
• Perform additional tasks assigned by management.

What You Bring

• Legally authorized to work in the US.
• At least 18 years old.
• Ability to lift, tug, and pull 25 lbs.
• High‑school diploma or equivalent (preferred).
• 1 year customer service and/or sales experience (preferred).
• Outgoing, friendly, easy to talk to.
• Ability to articulate information that inspires action.
• Excitement for developing and sharing fresh ideas.
• Flexible with hours, including weekends and holidays.
• Motivational communication style.
• Commitment to exceptional service and customer satisfaction.
• Reliable attendance.

What’s In It for You

• Extended health, dental, and vision benefits.
• Employee discount 10%–30%.
• Life/disability insurance.
• Flexible spending account.
• 401(k).
• Paid time off.

Compensation

The first two weeks of training are paid at an hourly rate of $18.00. After training, the hourly rate remains the same and incentive eligibility begins. Incentives include bi‑weekly, monthly and quarterly written sales bonuses ranging from 0.25% to 30% of sales volume, with quarterly bonuses expected to range from $0 to $3,500 based on performance.

Benefits

In addition to the above, benefits include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation, and 40 hours paid sick leave (California).

Equal Opportunity

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.