Part-Time Office Associate

John V Schultz; Erie (Erie County); On-site; USD 18,000 - 26,000; Part time

Job summary

John V Schultz Furniture in Erie, PA is seeking a Part-Time Office Associate to join our friendly, family-minded team. You will handle sales transactions, order processing, and customer support in a fast-paced showroom environment. Ideal candidates bring excellent verbal and written communication, basic math and data-entry accuracy, and proficiency with MS Office.

Prior clerical experience is a plus. This role offers flexible hours and opportunities for growth within our established local

Qualifications

• High school diploma or equivalent required.
• Basic reading, writing and numerical skills.
• Experience in clerical work preferred.
• Proficient with Microsoft Office.
• Excellent communication and organizational skills.

Responsibilities

• Enter sales transactions and order info into Storis accurately.
• Verify order details and correct discrepancies.
• Process documentation for cash, deliveries, and orders per guidelines.
• Provide customer service via phone, counter, and online channels.
• Handle inquiries through multiple channels (phone, web, chat, mail, fax).
• Meet or exceed service quality and accuracy standards.
• Process credit applications and financing paperwork.
• Communicate with internal/external staff professionally.
• Maintain accurate files to maximize productivity.
• Provide clerical support as needed.

Skills

Verbal & written communication

Reading skills

Numerical reasoning

Paperwork accuracy

MS Office

Organizational skills

Storis software

Ring Central

Package AI routing software

Company Intranet systems

Education

High school diploma

Clerical experience preferred

Tools

Storis

Ring Central Phone System

Package AI Routing Software

Company Intranet

Job description

John V. Schultz Furniture is Hiring a Part-Time Office Associate in Erie, PA!

We are located at 7200 Peach St, Erie, PA 16509.

We’re a family-owned company with a history of caring for our employees, customers, and community!

Hiring Immediately! $16/hr.

John V Schultz Furniture & Mattress Compensation and Benefits Program Offers:

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits –Dental, Vision Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties:

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.