Part-Time Night Front Desk & Guest Services Pro

Wittwer Hospitality partnership; Saint George, Northern (UT, KY); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive wages

Growth opportunities

Employee discounts

Profit sharing

Cash incentives

401k match

Medical coverage

Telehealth

Dental & Vision

Team travel benefits

On Demand Pay

Job summary

Aiden by Best Western St George in Saint George, UT is hiring a part-time front desk associate. You will manage guest reservations, check-ins and check-outs, and handle payments online and by phone while coordinating with other departments to deliver high-level guest service.

Starting at $16.00 per hour plus raises and performance-based commissions, 16–24 hours per week. On-demand payment option is available to provide financial flexibility.

Qualifications

• Proactive customer service
• Responsible, teachable, and reliable
• Strong verbal & non-verbal communication skills, in person and over the phone
• Organized & high attention to detail
• Competent computer & software abilities
• Abide by brand standards for level of service
• Identity & overcome guest issues quickly and attentively

Responsibilities

• Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
• Processing credit card & cash transactions
• Coordinating with other departments for high level of service
• Daily Activity Reports and deposit drops
• Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
• Property & pool checks
• Occasional package shipment or receiving
• Manage incoming customer calls
• Sales skills for new reservations including rates and availability
• Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
• Approachable, hospitable demeanor when interacting with guests in person and over the phone
• Ensure guest security by following procedures set forth by the handbook
• Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
• Able and willing to perform other tasks that may be asked by management including flexible work hours

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Brand standards adherence

Tools

Reservation system

Job description

Aiden by Best Western St George in Saint George, UT is hiring a part-time front desk associate. You will manage guest reservations, check-ins and check-outs, and handle payments online and by phone while coordinating with other departments to deliver high-level guest service.

Starting at $16.00 per hour plus raises and performance-based commissions, 16–24 hours per week. On-demand payment option is available to provide financial flexibility.