Front Desk & Night Audit Specialist - Guest Experience

Abbey Inn Hotel Group; Saint George, Northern (UT, KY); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Aiden by Best Western St George is seeking a part-time hotel front desk associate in Saint George, UT. The role involves managing guest reservations, check-ins/outs, and transactions, with a focus on exceptional service and guest satisfaction.

Starting at $16.00/hr+ (depends on experience), raises and performance-based commission. 16-24 hours per week, benefits may apply for full-time staff. You will work with a team to maintain cleanliness, security, and guest experiences across the property.

Qualifications

• Proactive customer service is required.
• Strong verbal and non-verbal communication skills.
• Excellent organization and high attention to detail.
• Competent with computers and standard software.
• Ability to follow brand standards for service quality.
• Identify and resolve guest issues quickly and attentively.

Responsibilities

• Manage guest reservations including check-ins and check-outs, online and over the phone.
• Process credit card and cash transactions accurately.
• Coordinate with departments to deliver high levels of service.
• Prepare Daily Activity Reports and deposit drops.
• Keep lobby and work areas clean and well maintained, with weekly deep cleaning.
• Conduct property and pool checks and handle occasional packages.

Skills

Proactive customer service

Verbal & non-verbal communication

Organization & attention to detail

Computer & software abilities

Brand standards adherence

Guest issue resolution

Job description

Aiden by Best Western St George is seeking a part-time hotel front desk associate in Saint George, UT. The role involves managing guest reservations, check-ins/outs, and transactions, with a focus on exceptional service and guest satisfaction.

Starting at $16.00/hr+ (depends on experience), raises and performance-based commission. 16-24 hours per week, benefits may apply for full-time staff. You will work with a team to maintain cleanliness, security, and guest experiences across the property.