Front Desk/Night Audit Starting at $16/Hour

Abbey Inn Hotel Group; Saint George, Northern (UT, KY); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Aiden by Best Western St George is seeking a part-time hotel front desk associate in Saint George, UT. The role involves managing guest reservations, check-ins/outs, and transactions, with a focus on exceptional service and guest satisfaction.

Starting at $16.00/hr+ (depends on experience), raises and performance-based commission. 16-24 hours per week, benefits may apply for full-time staff. You will work with a team to maintain cleanliness, security, and guest experiences across the property.

Qualifications

• Proactive customer service is required.
• Strong verbal and non-verbal communication skills.
• Excellent organization and high attention to detail.
• Competent with computers and standard software.
• Ability to follow brand standards for service quality.
• Identify and resolve guest issues quickly and attentively.

Responsibilities

• Manage guest reservations including check-ins and check-outs, online and over the phone.
• Process credit card and cash transactions accurately.
• Coordinate with departments to deliver high levels of service.
• Prepare Daily Activity Reports and deposit drops.
• Keep lobby and work areas clean and well maintained, with weekly deep cleaning.
• Conduct property and pool checks and handle occasional packages.

Skills

Proactive customer service

Verbal & non-verbal communication

Organization & attention to detail

Computer & software abilities

Brand standards adherence

Guest issue resolution

Job description

Description

Aiden by Best Western St George

Starting at $16.00hr+ (Depending on Experience), Raises & Commission based on performance

Employment: Part-Time

Hours: 16-24 hrs/week

What will YOU get from US?

• Extremely competitive wages
• Opportunities to grow within the company
• Employee Discounts at our hotels
• Company Profit Sharing
• Semi-annual cash incentives
• 401k match
• Additional benefits available for full-time team members include Medical, Telehealth, Dental & Vision, & more
• Team Member travel benefits
• On Demand Payment provides you with greater financial flexibility to manage unexpected expenses, providing you access to a portion of your earned wages prior to pay day

What do we need from you?

• Proactive customer service
• Responsible, teachable, and reliable
• Strong verbal & non-verbal communication skills, in person and over the phone
• Organized & high attention to detail
• Competent computer & software abilities
• Abide by brand standards for level of service
• Identity & overcome guest issues quickly and attentively

Requirements

Key Responsibilities:

• Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
• Processing credit card & cash transactions
• Coordinating with other departments for high level of service
• Daily Activity Reports and deposit drops
• Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
• Property & pool checks
• Occasional package shipment or receiving
• Manage incoming customer calls
• Sales skills for new reservations including rates and availability
• Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
• Approachable, hospitable demeanor when interacting with guests in person and over the phone
• Ensure guest security by following procedures set forth by the handbook
• Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
• Able and willing to perform other tasks that may be asked by management including flexible work hours