Front Desk/Night Audit Starting at $16/Hour

Aiden by Best Western St George; St. George (VT); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Growth opportunities

Employee discounts at hotels

Profit sharing

Semi-annual cash incentives

401k match

Medical, Telehealth, Dental & Vision (

Team member travel benefits

On-demand payment

Job summary

Aiden by Best Western St George is hiring for a part-time front desk/guest services position. You will handle guest reservations, check-ins, and check-outs, and process payments. The role requires proactive customer service and the ability to coordinate with different departments to maintain high standards of service.

Hours range from 16 to 24 per week, with competitive wages and performance-based incentives. This is an on-site position offering growth opportunities and employee discounts.

Qualifications

• Proactive customer service is essential.
• Strong communication skills, both verbal and non-verbal.
• Organized, detail-oriented, and able to multitask.

Responsibilities

• Manage guest reservations (check-ins/outs) by phone and online.
• Process credit card and cash transactions.
• Coordinate with other departments to ensure high service levels.
• Prepare Daily Activity Reports and handle deposits.

Skills

Customer service

Verbal & written communication

Organization

Computer skills

Reservations knowledge

Tools

PMS software

Job description

Description

Aiden by Best Western St George

Starting at $16.00hr+ (Depending on Experience), Raises & Commission based on performance

Employment: Part-Time

Hours: 16-24 hrs/week

What will YOU get from US?

• Extremely competitive wages
• Opportunities to grow within the company
• Employee Discounts at our hotels
• Company Profit Sharing
• Semi-annual cash incentives
• 401k match
• Additional benefits available for full-time team members include Medical, Telehealth, Dental & Vision, & more
• Team Member travel benefits
• On Demand Payment provides you with greater financial flexibility to manage unexpected expenses, providing you access to a portion of your earned wages prior to pay day

What do we need from you?

• Proactive customer service
• Responsible, teachable, and reliable
• Strong verbal & non-verbal communication skills, in person and over the phone
• Organized & high attention to detail
• Competent computer & software abilities
• Abide by brand standards for level of service
• Identity & overcome guest issues quickly and attentively

Requirements

Key Responsibilities:

• Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
• Processing credit card & cash transactions
• Coordinating with other departments for high level of service
• Daily Activity Reports and deposit drops
• Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
• Property & pool checks
• Occasional package shipment or receiving
• Manage incoming customer calls
• Sales skills for new reservations including rates and availability
• Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
• Approachable, hospitable demeanor when interacting with guests in person and over the phone
• Ensure guest security by following procedures set forth by the handbook
• Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
• Able and willing to perform other tasks that may be asked by management including flexible work hours