Part Time Night Auditor

Middletown-Hotel-Management; Dayton (OH); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Middletown-Hotel-Management is seeking a Night Auditor to efficiently check guests in and out while ensuring accurate accounting for the day’s activity. The ideal candidate will balance totals, prepare management reports, and support front desk operations as needed.

Responsibilities include using ONQ PMS, handling reservations, acting as PBX operator, and providing courteous guest service while maintaining the Front Desk area and assisting other departments as required.

Qualifications

• Knowledge of ONQ PMS and ability to assist with reservations.
• Ability to check guests in and out with accuracy and courtesy.
• Adherence to cash handling procedures and accounting controls.
• Strong communication and problem-solving skills when addressing guest requests.

Responsibilities

• Check guests in and out in a professional manner.
• Perform nightly audits: review room and tax postings, balancing totals, and generating reports.
• Assist with reservations and front desk duties as needed.
• Act as PBX operator and use phone system and communication devices.
• Address guest inquiries and resolve complaints promptly and politely.
• Maintain Front Desk area cleanliness and professionalism.

Skills

Guest service

Cash handling

Communication

Attention to detail

Tools

ONQ PMS

Job description

Position : Night Auditor

Reports to: Front Office Supervisor/Manager

PURPOSE OF THIS POSITION:

To efficiently check a guest in or out of the hotel in a professional and competent manner. Agent must exceed guest expectations and resolve issues at all times. Verifies all accounting activity taken place during the day. Responsible for the accurate compilation of all report for management’s review the next day.

ESSENTIAL RESPONSIBILITIES:

1. Responsible for thorough knowledge of ONQ PMS and assist with any reservations.
2. Checks guests in and out of the hotel.
3. Adheres to all accounting and cash handling procedures.
4. Manage all guest requests and delegate tasks accordingly with other departments.
5. Acts as PBX Operator and utilizes switchboard as well as other communicative devices.
6. Answers all inquiries in a friendly and courteous manner, using clear speech and actively listening.
7. Handle guest complaints.
8. Performs daily audits including but not limited to reviewing rooms and tax postings, balancing totals, completing reports, completing back up and rebuilding of PMS.
9. Informs management of any unusual activity during the course of their shift.
10. Assist with shipping/receiving process in a timely manner.
11. Assist guest with luggage when necessary.
12. Maintain cleanliness of Front Desk area.

Other Responsibilities:

1. Attends company orientation and other meetings as required.
2. Adheres to all policies and procedures.
3. Is expected to perform any related duty as requested by supervisor.
4. Assists other Team Members when needed.
5. Follows safety, security and emergency procedures and rules.
6. Utilizes protective equipment.
7. Reports accidents, injuries, hazards, near misses, defective equipment, property damage or loss to supervisor.

Physical Demands/Abilities:

1. Communicate effectively, both verbally and written, with guests and co workers, i.e., provide information, answer questions, etc.

1. Stand and/or walk for varying lengths of time, often long periods.

1. Must be able to lift (50) pounds on an individual basis, pushing two hundred (200) pound carts, or collectively helping team members move larger loads than the weight limits listed above.

1. Requires manual dexterity to use and operate all necessary equipment.

1. Understand the operation of computers and calculators.

1. Read maps and give clear directions.

1. Be familiar with the hotel’s amenities and their hours of operation.

1. Work in an environment that is demanding and physical with fluctuating adverse temperatures.

1. Frequent reaching, stretching, bending, stooping, walking, standing, handling, talking and smiling.