Night Auditor

Running Y Ranch; Klamath Falls (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Running Y Ranch is seeking a Night Auditor to leverage customer service skills and attention to detail in a luxury resort setting. The role includes auditing daily operations, ensuring accurate guest charges, and supporting front desk activities to deliver an outstanding guest experience.

You will prepare and verify reports from key systems, reconcile cash and card transactions, and communicate local area information to guests while maintaining high service standards during night shifts.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience or coursework in accounting, hospitality or bookkeeping is preferred.
• Proficiency in Excel and hotel operating systems is expected.

Responsibilities

• Run pre-audit and pre-end of day reports from POS systems (Opera, golf, Room Key, spa and sales).
• Verify charges and payments posted to guest folios and third-party accounts.
• Enter audit data into Excel daily flash spreadsheets and reconcile discrepancies.
• Assist front desk during check-in/check-out and respond to guest needs and requests.
• Communicate local area knowledge to guests and ensure accurate statements at departure.

Skills

Excel proficiency

Attention to detail

Guest service

Communication skills

Education

High school diploma or equivalent

Tools

Opera

RoomKey

Spa management system

Job description

Use your customer service skills and attemtion to detail at our beautiful, world-class luxury resort to help create an awesome experience for our guests. Varied duties including auditing the day's business and taking care of our guests.

Night Auditor

General Responsibilities

• Within a specified timeframe will run pre-audit and pre-end of day reports from POS software systems, including Opera, golf, Room Key, spa and sales.
• Verifies that all charges have been correctly posted and accounted for.
• Identifies any off line charges and inputs into the correct guest folio or account.
• Verifies payments and market code segments in guest folios including 3rd party.
• Makes appropriate adjustment/corrections.
• Performs final night audit procedures, prepares a summary of cash and credit card activities.
• Accurately enters audit report information into Excel daily flash spreadsheet.
• Reconciles any differences and reports to the Controller's Office out- of-balance discrepancies.
• Completes management reports for distribution along with Occupancy, Second Effort and Account Receivable Reconciliation.
• Performs duties of a front desk agent, especially in terms of check-in and checkout.
• Responds to guest needs, special request, and concerns.
• Documents guest reservations and communicates with the Front Office manager and shift change staff regarding events which occurred during the night.
• Prints up reservation for the next day arrivals in Room Key - vacation homes.
• Communicate current knowledge of local area, attractions and events to guests and team.
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
• Perform emergency procedures in the event of fire, power outage or other disasters.
• Other duties as assigned.

Job Qualifications

Education

• High school diploma or equivalent

Experience

• Experience or coursework in accounting, hospitality or bookkeeping in preferred.
• Detailed oriented and is capable of understanding straight forward bookkeeping and accounting procedures.
• Proficient in Excel, knows how to operate hotel operating systems and other office equipment.
• A desire to deliver exceptional levels of Guest Service exhibiting effective communication skills.
• To successfully fill this position, the candidate should maintain the attitude, behaviors, skill and values as described in this job description.

Management Activities

• None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. A Night Auditor will be expected to work with guests and visitors to ensure satisfaction. A Night Auditor will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 5 lbs
• Occasionally lifts/carries up to 25 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

Working Conditions

• Generally in an indoor office setting
• Will be using a computer frequently
• Varying schedule to include evenings, holidays and extended hours as business dictates