5115 - Night Auditor 10 Front Office (Part Time)

Driftwood Hospitality; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Driftwood Hospitality is seeking a Night Auditor to verify front desk, restaurant, and bar accounting records, post and balance charges, and compile data for financial records. You will assist guests during check-in and check-out and provide hotel services information with a courteous, attentive approach.

Responsibilities include auditing Micros reports, balancing accounts nightly, inputting revenue data, and coordinating with departments to ensure smooth daily closes.

Qualifications

• Knowledge of accounting operations including AR/AP and reconciliations.
• Proficiency with a 10-key by touch for input accuracy.
• Ability to communicate clearly with guests and colleagues.
• Experience using hotel front desk software and reporting tools.
• Understanding of cash handling and credit card processing.
• Familiarity with safety and emergency procedures.

Responsibilities

• Prepare daily revenue reports by auditing Micros tapes and journals.
• Run audit reports and balance revenue and settlements nightly.
• Input revenue, expenses and allowances to generate daily statements.
• Process guest check-ins/outs and assist guests with services.
• Verify credit cards and balance cash/house accounts.
• Coordinate with front desk and food & beverage for daily close.
• Ensure all reports and backups are filed correctly.
• Maintain professional appearance and comply with policies.

Skills

Accounting operations

10-key by touch

Guest service

Data entry

English communication

Safety procedures

Emergency awareness

Tools

Micros

Front Desk System

Job description

JOB SUMMARY

The primary duties of the night auditor are to check front office, restaurant and bar accounting records for accuracy, post and balance charges and settlements in a timely and efficient manner and compile information for the financial records. Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
• Run audit reports/journals.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.

• Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.