Part-Time Museum Member & Visitor Services Associate

Museum-of-Fine-Art; Boston (MA); On-site; USD 28,929 - 31,684; Part time

Job summary

The Museum of Fine Arts in Boston is seeking a Part-Time Member and Visitor Services Representative to warmly welcome visitors, manage admissions and memberships, and handle ticketing at multiple locations.

This role emphasizes exceptional guest service, familiarity with Tessitura, and the ability to work a flexible schedule including evenings and weekends. Union affiliation noted; 25 hours weekly at starting pay of $21.84 per hour.

Qualifications

• High School diploma, Associate's degree or higher.
• 2+ years of customer service experience preferably in a hospitality, retail or cultural organization role.
• Onsite work directly assisting the visiting public.
• Ability to interact with diverse audiences in terms of age, economic status, and cultural background.
• Ability to work independently at a location and as part of a team.
• Ability to identify and troubleshoot routine visitor-related issues calmly and professionally.
• Must use judgment in escalating a challenging situation to the appropriate manager.
• Tessitura experience preferred but not required.
• Cash handling experience, ability to learn and apply new technologies.
• Must be able to work flexible schedule including evenings, weekends and most holidays.
• Schedule includes positions that require standing for extended periods.
• Ability to work well under pressure and remain calm in the midst of crowds during highly attended programs, exhibitions and events.
• Must be able to work outdoors in all weather.
• Must adhere to Member and Visitor Services dress code as well as other departmental and Museum policies.

Responsibilities

• Handles General Admission, Exhibition and Public Program ticket sales, membership sales and renewals.
• Answers phone inquiries and takes orders, troubleshoots and resolves visitors’ needs and provides general museum information.
• Works at any and all of our visitor facing locations both inside and outside of the Museum.
• Greets members and visitors cheerfully in person and on the phone providing a warm welcome to all.
• Answers questions and provide information about the Museum’s programs and exhibitions; develops expertise in membership, ticketing, admissions policies, and program offerings.
• Performs sales duties including the sale of general admission and special exhibition tickets, memberships, and events at any ticketing location.
• Validates membership cards and tickets for entry at Museum and Special Exhibition entrances.
• Promotes memberships; signs up new and renewing members; handles upgrades and renewal requests.
• Answers telephone inquiries and processes orders in a welcoming and professional manner; makes outbound follow-ups as needed.
• Assists in welcoming and checking in school, community, and adult groups; ensures accurate financial transactions.
• Performs line management inside and outside the building to control capacities in lobbies and ticketed spaces.
• Develops proficiency on ticketing and membership database Tessitura.
• Performs other related duties as required or directed by MVS management.

Job description

The Museum of Fine Arts in Boston is seeking a Part-Time Member and Visitor Services Representative to warmly welcome visitors, manage admissions and memberships, and handle ticketing at multiple locations.

This role emphasizes exceptional guest service, familiarity with Tessitura, and the ability to work a flexible schedule including evenings and weekends. Union affiliation noted; 25 hours weekly at starting pay of $21.84 per hour.