Part-Time Membership Lead & Member Experience Coach

Kids for the Future; Las Gallinas (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

YMCA of Greater San Francisco seeks a Membership Associate Lead to supervise during shifts, support onboarding, and drive member satisfaction. You will mentor staff, coordinate schedules, and ensure high-quality tours for prospective members.

Ideal candidates bring at least 1 year in customer service, strong Microsoft Office skills, and a commitment to the YMCA core values while promoting engaging member experiences across programs.

Qualifications

• 1+ year of customer service experience.
• Good working knowledge of Microsoft Office.

Responsibilities

• Serve as Membership Associate Lead during scheduled shifts.
• Communicate with staff to share facility updates.
• Coach and mentor Member Services staff and support onboarding.
• Conduct high-quality tours for prospective members.
• Promote membership programs to connect members with benefits.

Skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Job description

YMCA of Greater San Francisco seeks a Membership Associate Lead to supervise during shifts, support onboarding, and drive member satisfaction. You will mentor staff, coordinate schedules, and ensure high-quality tours for prospective members.

Ideal candidates bring at least 1 year in customer service, strong Microsoft Office skills, and a commitment to the YMCA core values while promoting engaging member experiences across programs.