Membership and Wellness Coordinator

Kids for the Future; San Francisco (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

The YMCA of Greater San Francisco is seeking a Membership and Wellness Coordinator to support membership operations, member engagement, and wellness programming at Y facilities. You will help create a welcoming member experience and assist with membership sales, renewals, and program registrations.

Under the direction of the Membership and Wellness Director, you will coordinate wellness activities, supervise front desk operations, and provide staff support, training, and scheduling.

Qualifications

• High school diploma or equivalent.
• Availability to work weekdays, evenings, and weekends as needed.
• At least two years of customer service experience.
• Experience supporting wellness, fitness, recreation, or related programs.
• Experience training, leading, or coordinating staff or volunteers.
• Strong interpersonal, communication, and organizational skills.
• Basic computer proficiency, including Microsoft Office 365.

Responsibilities

• Welcome and assist members, guests, and program participants.
• Respond to questions, concerns, and service requests.
• Provide information about membership options, programs, services, and financial assistance programs.
• Connect members with available YMCA resources and programs.
• Support member retention efforts and engagement activities.
• Assist with branch events and member outreach initiatives.
• Conduct and support facility tours for prospective members.
• Support membership sales, renewals, and retention efforts.
• Track membership inquiries and interactions in designated systems.
• Respond to phone calls, emails, and other membership-related communications.
• Monitor progress toward branch membership goals.
• Coordinate and support health and wellness programs and services.
• Schedule wellness activities, classes, and reservable services.
• Assist with program logistics, staffing, and equipment needs.
• Monitor program participation and recommend improvements when appropriate.
• Assist with onboarding, training, and development of membership and wellness staff.
• Conduct observations and provide feedback as assigned.
• Facilitate staff meetings and related communications.
• Prepare staff schedules and maintain adequate coverage.
• Review and approve staff timecards in accordance with payroll deadlines.
• Process memberships, program registrations, and payments.
• Maintain accurate records, reports, and program documentation.
• Manage facility check-in procedures and member access.
• Maintain knowledge of YMCA programs, services, and schedules.

Skills

Customer service

Wellness programs

Staff coordination

Interpersonal skills

Microsoft Office

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

• Base Pay $24.00 - $30.00 / Hour
• Employee Type Hourly - Full Time

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Requirements

Required Qualifications

• High school diploma or equivalent.
• Availability to work weekdays, evenings, and weekends as needed.
• At least two years of customer service experience.
• Experience supporting wellness, fitness, recreation, or related programs.
• Experience training, leading, or coordinating staff or volunteers.
• Strong interpersonal, communication, and organizational skills.
• Basic computer proficiency, including Microsoft Office 365.

Preferred Qualifications

• Experience in a YMCA, fitness, recreation, or community-based organization.
• Ability to communicate in Spanish, Cantonese, Mandarin, or another language that supports member and community needs.

Summary

Position Summary

Under the direction of the Membership and Wellness Director, the Membership and Wellness Coordinator supports membership operations, member engagement, and wellness programming at the YMCA. This role helps ensure a welcoming member experience by assisting members, supporting membership sales and retention efforts, coordinating wellness programs, and overseeing front desk and wellness floor operations.

The coordinator works directly with members, guests, and staff while also performing administrative responsibilities such as scheduling, timecard approvals, staff support, and program administration. The role may participate in a Member Engagement POD and serve as a resource for membership and wellness services.

Job Responsibilities

Member Service & Engagement

• Welcome and assist members, guests, and program participants.
• Respond to questions, concerns, and service requests.
• Provide information about membership options, programs, services, and financial assistance programs.
• Connect members with available YMCA resources and programs.
• Support member retention efforts and engagement activities.
• Assist with branch events and member outreach initiatives.

Membership Operations

• Conduct and support facility tours for prospective members.
• Support membership sales, renewals, and retention efforts.
• Track membership inquiries and interactions in designated systems.
• Respond to phone calls, emails, and other membership-related communications.
• Monitor progress toward branch membership goals.

Wellness Program Coordination

• Coordinate and support health and wellness programs and services.
• Schedule wellness activities, classes, and reservable services.
• Assist with program logistics, staffing, and equipment needs.
• Monitor program participation and recommend improvements when appropriate.

Staff Support & Administration

• Assist with onboarding, training, and development of membership and wellness staff.
• Conduct observations and provide feedback as assigned.
• Facilitate staff meetings and related communications.
• Prepare staff schedules and maintain adequate coverage.
• Review and approve staff timecards in accordance with payroll deadlines.
• Process memberships, program registrations, and payments.
• Maintain accurate records, reports, and program documentation.
• Manage facility check-in procedures and member access.
• Maintain knowledge of YMCA programs, services, and schedules.

Facility & Safety Responsibilities

• Follow YMCA safety, supervision, and risk management procedures.
• Help maintain a clean, safe, and welcoming facility environment.
• Monitor wellness areas and fitness equipment for safety concerns.
• Assist with cleaning and organizational tasks as needed.
• Support the YMCA's mission and values in daily operations.
• Gather and share member feedback.
• Communicate effectively with staff, members, and supervisors.
• Assist in identifying opportunities to improve services, programs, and member experience.

Work Environment & Physical Demands

The Membership and Wellness Coordinator works in a YMCA facility, including the membership desk, wellness areas, and office spaces. This is a fast-paced role that involves regular interaction with members, staff, and visitors. The position requires working both independently and as part of a team and may occasionally include outdoor activities or events.

The role requires standing, walking, bending, reaching, and using a computer for extended periods. The employee may occasionally lift or move equipment and supplies weighing up to 50 pounds. The ability to manage multiple tasks, respond to changing priorities, and communicate effectively is required.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Membership and Wellness Coordinator position offers a compensation range of $24.00 – $30.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund and budget approvals and requirements for the position.