Part-Time Member Services Training & Development Lead

University of North Dakota; Grand Forks (ND); On-site; USD 19,000 - 28,000; Part time

Job summary

University of North Dakota seeks a Part-time Member Services Program Manager to develop training materials and lead customer service, Fusion, and safety trainings for the Wellness Center’s Member Services Staff. This role focuses on the Outpost and provides administrative support within the Administrative group of the Wellness and Health Promotion team.

UND students are eligible to be hired. The position is non-benefited, with 10–15 hours per week, and requires on-campus time for some duties,

Qualifications

• CPR/First Aid/AED certification or ability to obtain within 2 weeks of hire.
• Successful completion of a Criminal History Background Check.
• Knowledge of safety and emergency procedures.

Responsibilities

• Develop and actively maintain team playbooks and trainings, which include policies, procedures, and team-specific requirements.
• Implement and conduct regular team trainings.
• Assist in the planning and leading of area specific meetings, continuous trainings, communication policies, processes, and updates for Member Services staff.
• Assist in hiring, terminating, evaluating, of Member Services staff.
• Assist in establishing employee development opportunities for Member Services staff.
• Aid in the acquisition and inventory of supplies and equipment.
• Hold each team member accountable for his/her area responsibilities.
• Meet with the Member Services Coordinator weekly.
• Serve as an active member of the Program Manager team and attend regularly scheduled meetings.

Skills

Critical Thinking and Problem Solving

Interpersonal Development

Intrapersonal Development

Professionalism

Job description

University of North Dakota seeks a Part-time Member Services Program Manager to develop training materials and lead customer service, Fusion, and safety trainings for the Wellness Center’s Member Services Staff. This role focuses on the Outpost and provides administrative support within the Administrative group of the Wellness and Health Promotion team.

UND students are eligible to be hired. The position is non-benefited, with 10–15 hours per week, and requires on-campus time for some duties,