Part-Time Member Services Teller - Fast Transactions

Apple Federal Credit Union; Fair Oaks (VA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer match

Paid time off and 11 paid federalH ol

Paid volunteer time

Tuition reimbursement and ongoing培训

Annual TEAM Bonus plan

Job summary

Apple Federal Credit Union in Fairfax, VA is hiring a part-time Member Services Associate at 4097 Monument Corner Drive. You will handle in-branch, mail, and phone transactions with accuracy and courtesy, representing the credit union in line with The Apple Way.

Key requirements include excellent oral and written communication, strong customer service, and the ability to manage a high volume of transactions. This role supports branch operations and member needs while offering career development.

Qualifications

• 12 months financial institution or cash handling experience is helpful
• A high school education or GED
• Excellent oral and written communication skills
• Excellent interpersonal and member/customer service skills
• Able to process high volume of transactions quickly and accurately
• Excellent math ability and attention to detail
• PC proficient
• Ability to lift 25lbs and utilize standard office equipment
• Ability to function in a financial institution environment

Responsibilities

• Gives prompt efficient and accurate service in the processing of mail transactions such as member deposits and loan payments. Responsible for ensuring own checks and the overall branch checks are balanced each day. Researches out of balance conditions and resolves them.
• Processes member deposit transactions through Remote Deposit Capture mobile applications and scanners
• Responds to member correspondence by mail, email, or telephone regarding transactions affecting their accounts
• Updates address information on members' accounts from USPS returned mail for entire organization. Updates address information in Bill Pay System (CheckFree)
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to the Manager of Document Imaging and Records
• Distributes non-teller mail deliveries to other departments
• Provides back-up to Research and Records Generalists as required

Skills

Excellent oral and written comms

Excellent interpersonal skills

Ability to lift 25lbs and use standard

Education

High school diploma or GED

Job description

Apple Federal Credit Union in Fairfax, VA is hiring a part-time Member Services Associate at 4097 Monument Corner Drive. You will handle in-branch, mail, and phone transactions with accuracy and courtesy, representing the credit union in line with The Apple Way.

Key requirements include excellent oral and written communication, strong customer service, and the ability to manage a high volume of transactions. This role supports branch operations and member needs while offering career development.