Mail Teller I (part-time)

Apple Federal Credit Union; Fairfax (VA); On-site; USD 17,000 - 28,000; Part time

Job summary

Apple Federal Credit Union in Fairfax, VA, is seeking a part-time Member Service role. The successful candidate will handle member inquiries, deposits, and daily transactions with accuracy and courtesy, representing the credit union in a professional manner.

The position requires strong communication, cash handling experience, and the ability to work in a fast-paced environment while adhering to policy and security requirements.

Qualifications

• 12 months+ financial institution or cash handling experience preferred.
• High school diploma or GED required.
• Excellent oral and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to process high volume of transactions quickly and accurately.
• Proficient in PC and standard office equipment.

Responsibilities

• Provide prompt, accurate service processing mail transactions including deposits and loan payments.
• Process member deposits via Remote Deposit Capture and scanners.
• Respond to member inquiries by mail, email, or phone regarding account transactions.
• Update member addresses across accounts and in the Bill Pay system.
• Stay informed on Apple FCU products, policies, and training requirements.
• Follow security policies and report suspicious activity.
• Distribute non-teller mail to relevant departments.
• Back up Research and Records Generalists as needed.

Skills

Oral and written communication

Interpersonal and customer service

High-volume transaction processing

Attention to detail

Math ability

Education

High school diploma or GED

Tools

PC proficiency

Job description

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

• Recognized as a WTOP Top Workplaces (2026)
• Collaborative, welcoming environment with forward-thinking leadership
• Competitive, comprehensive benefits package, including:
  • Medical, dental and vision coverage
  • 401(k) with employer match
  • Paid time off and 11 paid federal holidays
  • Paid volunteer time to give back
  • Tuition reimbursement and ongoing training opportunities
  • Annual TEAM Bonus plan

Position Summary:

Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and support-related duties as assigned by Manager of Document Imaging and Records.

Responsibilities:

• Gives prompt efficient and accurate service in the processing of mail transactions such as member deposits and loan payments. Responsible for ensuring own checks and the overall branch checks are balanced each day. Researches out of balance conditions and resolves them
• Processes member deposit transactions through Remote Deposit Capture mobile applications and scanners
• Responds to member correspondence by mail, email, or telephone regarding transactions affecting their accounts
• Updates address information on members’ accounts from USPS returned mail for entire organization. Updates address information in Bill Pay System (CheckFree)
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to the Manager of Document Imaging and Records
• Distributes non-teller mail deliveries to other departments
• Provides back-up to Research and Records Generalists as required

Qualifications-all required unless otherwise noted

• Minimum (12) twelve months financial institution or cash handling experience is helpful
• A high school education or GED
• Excellent oral and written communication skills
• Excellent interpersonal and member/customer service skills
• Able to process high volume of transactions quickly and accurately
• Excellent math ability and attention to detail
• PC proficient
• The ability to lift 25lbs and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc
• Ability to function in a financial institution environment

Employment Type: Part-Time

Location: 4097 Monument Corner Drive, Fairfax, VA 22030

***Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility.***