Mail Teller I (part-time)

Apple-Federal-Credit-Union; Fair Oaks (VA); On-site; USD 26,000 - 33,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Paid time off and 11 paid federalholid

Tuition reimbursement and ongoing培训

Job summary

Apple Federal Credit Union is seeking a part-time Member Services/Generalist in Fairfax, VA, to handle in-person, mail, and phone transactions with a focus on accuracy and customer service.

You will process deposits, payments, and updates while representing the credit union in a courteous, professional manner and adhering to security and policy guidelines. Training and growth opportunities are emphasized.

Qualifications

• Minimum 12 months financial institution or cash handling experience is helpful.
• A high school education or GED.
• Excellent oral and written communication skills.
• Excellent interpersonal and member/customer service skills.
• Ability to process a high volume of transactions quickly and accurately.
• Excellent math ability and attention to detail.
• The ability to lift 25lbs and utilize standard office equipment including, but not limited to PC, fax, copier, telephone, etc
• Ability to function in a financial institution environment.

Responsibilities

• Gives prompt efficient and accurate service in the processing of mail transactions such as member deposits and loan payments. Responsible for ensuring own checks and the overall branch checks are balanced each day. Researches out of balance conditions and resolves them .
• Processes member deposit transactions through Remote Deposit Capture mobile applications and scanners
• Responds to member correspondence by mail, email, or telephone regarding transactions affecting their accounts
• Updates address information on members’ accounts from USPS returned mail for entire organization. Updates address information in Bill Pay System (CheckFree)
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to the Manager of Document Imaging and Records
• Distributes non-teller mail deliveries to other departments
• Provides back-up to Research and Records Generalists as required

Skills

Cash handling

Customer service

Communication skills

Detail oriented

Education

High school diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Part-Time Headquarters, Fairfax, VA, US

9 days ago Requisition ID: 3135

Salary Range: $19.54 To $24.43 Hourly

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

• Recognized as a WTOP Top Workplaces (2026)
• Collaborative, welcoming environment with forward-thinking leadership
• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Tuition reimbursement and ongoing training opportunities

Position Summary

Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and support-related duties as assigned by Manager of Document Imaging and Records.

Responsibilities

• Gives prompt efficient and accurate service in the processing of mail transactions such as member deposits and loan payments. Responsible for ensuring own checks and the overall branch checks are balanced each day. Researches out of balance conditions and resolves them .
• Processes member deposit transactions through Remote Deposit Capture mobile applications and scanners
• Responds to member correspondence by mail, email, or telephone regarding transactions affecting their accounts
• Updates address information on members’ accounts from USPS returned mail for entire organization. Updates address information in Bill Pay System (CheckFree)
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to the Manager of Document Imaging and Records
• Distributes non-teller mail deliveries to other departments
• Provides back-up to Research and Records Generalists as required

Qualifications-all required unless otherwise noted:

• Minimum (12) twelve months financial institution or cash handling experience is helpful
• A high school education or GED
• Excellent oral and written communication skills
• Excellent interpersonal and member/customer service skills
• Able to process high volume of transactions quickly and accurately
• Excellent math ability and attention to detail
• The ability to lift 25lbs and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc
• Ability to function in a financial institution environment

Employment Type: Part-Time

***Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility.***