Part Time Member Services Representative

Planet Fitness; Wilmington (DE); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading fitness company is seeking a Part Time Member Services Representative located in Wilmington, Delaware. This role is focused on providing exceptional customer service to members and guests. Responsibilities include greeting members, handling front desk activities, and addressing member concerns. The ideal candidate will have a customer service background, a passion for health, and a positive attitude. This is an in-person role where punctuality and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle all front desk related activities.
• Check members into the system and assist with sign-ups.
• Respond to member questions and concerns professionally.
• Maintain cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Strong listening skills

Problem-solving ability

Positive attitude

Job description

Future Opening: Part Time Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours and properly present membership rates.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in the neatness and cleanliness of the club including:
  • Complete daily cleaning tasks within first hour of your shift.
  • Help complete priority cleaning list each day.
  • Complete walk‑arounds and bathroom checks every 20 minutes.
  • Help complete any special cleaning projects per Club Manager.
• Keep tour % at or above 60%.
• Keep PE@PF % at or above 60%.
• Always wear PF shirt and nametag.
• Enforce all Planet Fitness member rules and policies.
• Follow all Planet Fitness staff member policies and procedures.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

355 Middlesex Ave, Wilmington, MA 01887, USA
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