Part-Time Member Services Lead — Sales & Engagement

YMC; Encinitas (CA); On-site; USD 28,000 - 32,000; Part time

Job summary

YMCA of San Diego County is seeking a Sr. Member Services Representative to build positive relationships among members, participants, volunteers and staff, while growing membership at the Magdalena Ecke Family YMCA Gymnastics Center in Carlsbad.

The role entails delivering excellent customer service, conducting member interviews, and guiding individuals toward programs matching their interests and goals. Occasional leadership duties as Manager on Duty, front desk support, and training

Qualifications

• 2+ years of sales and relationship-building experience.
• Passion for the YMCA mission and cause.
• Enthusiastic, service-oriented personality.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Model YMCA values in all member interactions.
• Answer calls and assist members per policies.
• Build relationships and guide members toward goals.
• Maintain knowledge of branch/programs to share with members.
• Greet, interview, and tour prospective members using engagement techniques.
• Process membership sales, upgrades/downgrades, and renewals.
• Process program scholarship applications.
• Distribute and communicate membership campaigns and promotions.
• Support staff and oversee front desk operations as needed.
• Assist with scholarship programs and application processes.

Skills

Sales experience

Relationship-building

Customer service

Communication skills

Team player

Conflict resolution

Multitasking

Windows

Tools

Windows

Job description

YMCA of San Diego County is seeking a Sr. Member Services Representative to build positive relationships among members, participants, volunteers and staff, while growing membership at the Magdalena Ecke Family YMCA Gymnastics Center in Carlsbad.

The role entails delivering excellent customer service, conducting member interviews, and guiding individuals toward programs matching their interests and goals. Occasional leadership duties as Manager on Duty, front desk support, and training