Part-Time Member Services & Engagement Specialist

Bok Tower Gardens, Inc.; Lake Wales (FL); Vor Ort; USD 26.000 - 34.000; Teilzeit

Zusammenfassung

Bok Tower Gardens, Inc. seeks a part-time Member Services Associate to support member and donor interactions, process memberships, and assist events. The role emphasizes strong data entry, CRM knowledge, and exceptional service in a public-facing setting.

Work involves both in-person engagement and administrative tasks, with a focus on accuracy, discretion, and teamwork across departments. Florida outdoor weather may be encountered during events.

Qualifikationen

• Office experience in a customer-facing role.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365, Outlook, Word, and Excel.

Aufgaben

• Enter and maintain member contact information and CRM records.
• Assist visitors, members, and donors with questions and renewals.
• Process membership applications and mail membership cards.
• Support events and outreach activities for members and donors.
• Provide excellent customer service in person, by phone, and email.
• Follow policies and protect sensitive information.

Kenntnisse

Data entry

Customer service

CRM experience

Microsoft 365

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

Bok Tower Gardens, Inc. seeks a part-time Member Services Associate to support member and donor interactions, process memberships, and assist events. The role emphasizes strong data entry, CRM knowledge, and exceptional service in a public-facing setting.

Work involves both in-person engagement and administrative tasks, with a focus on accuracy, discretion, and teamwork across departments. Florida outdoor weather may be encountered during events.