Part-time Member Service Representative

Beacon Credit Union; Georgia; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits adjustment ($200 per whole月)

Incentive/bonus program

401(k) match

Job summary

Beacon Credit Union is seeking a friendly and detail-oriented MSR/Teller to provide excellent member service and process deposits, withdrawals, and account transactions. The role includes cash handling, cross-selling Beacon products, and assisting members with routine inquiries.

The position offers regular weekday hours with part-time to approx. 20–29 hours per week, based on member center coverage. Prior cash handling and customer service experience are preferred.

Qualifications

• Cash handling and customer service experience preferred.
• High School Diploma or HSE required.
• Attention to detail and accuracy.
• Basic PC operations and software familiarity.
• Ability to work as a team member.
• Ability to cross-sell Beacon products and services.

Responsibilities

• Receives and processes deposits and loans, including cash, checks, and transfers, and performs related teller duties.
• Open, close, and maintain consumer accounts as needed (checking, savings, CDs, IRAs, HSAs).
• Respond to member questions and refer complex issues to appropriate staff.
• Welcomes members, provides product information, and identifies cross-sell opportunities.
• Update member information in core systems and perform file maintenance.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Detail oriented

PC literacy

Team player

Cross-selling

Education

High School Diploma or HSE

Job description

Role

To provide excellent member service while assisting members with their financial transactions, including cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing member account information.

Major Duties and Responsibilities

• Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily. May perform vault responsibilities and approve transactions for less experienced MSRs.
• May open, close and maintain consumer checking and savings accounts, CDs, IRA's and HSA's.
• Responds to members basic questions concerning their accounts. Refers issues that are beyond their knowledge or authority to the appropriate staff member.
• Welcomes members and provides routine information concerning products and services. Identifies cross-sell opportunities and cross-sells services to members. Directs members to appropriate department for specific information and service.
• Updates basic member account information on core system and performs file maintenance.
• Performs other duties as assigned.

Position Qualifications

• One to twelve months prior cashing handling and customer service experience preferred
• High School Diploma or HSE
• Excellent cash handling and member service skills (outgoing!)
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to work as a team member
• Ability to cross-sell Beacon products and services according to member needs

Standard position hours fall within Monday through Friday 8:15-5:15 and Saturday 8:30-12:15 with 1 day off per week (1-2 Saturdays off per month). Approximately 20-29 hours/week. Flexibility is requested as h ours may vary based on member center coverage needs.

Available Benefits Include:

• Benefits adjustment ($200 per whole month worked)
• Incentive/bonus program
• 401(k) match
• and more!