Part-time Member Service Representative III

Beacon Credit Union - Indiana; Marion (IN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Incentive/bonus program

401(k) match

Benefits adjustment ($200 per month)

Job summary

Beacon Credit Union - Indiana is seeking a part-time Teller to deliver fast, courteous service for member transactions and inquiries in the Indianapolis area. You will open/close accounts, process deposits, explain products, and guide members to appropriate services.

The role emphasizes cash handling, accuracy, cross-selling Beacon products, and teamwork within a member-focused environment. Standard hours are weekdays with some Saturdays, and benefits are offered.

Qualifications

• One to three years of prior banking experience.
• High School Diploma or HSE.
• Excellent cash handling and member service skills (outgoing).
• Excellent working knowledge of all Beacon products and services.
• Ability to work independently and as a team member.
• Extremely detail oriented.
• Basic knowledge of personal computer operations and related software programs.
• Ability to cross-sell Beacon products and services according to member needs.

Responsibilities

• Open, close and maintain consumer and business checking and savings accounts, CDs, IRAs, and HSAs; perform Chexsystems screening, deceased processing, stop payments, and card disputes.
• Interview member loan applicants to develop information concerning their consumer loan needs, explain loan programs, evaluate needs, and recommend loan options.
• Process deposits and loans; balance cash drawer and daily transactions; scan checks and teller work.
• Identify cross-sell opportunities and cross-sell products and services to members.
• Ensure that member information is properly recorded in Core system and related files; scan and save documents.
• Assist members with access to Beacon services such as online banking, bill pay, direct deposit, e-statements, etc.
• Respond to member inquiries and route complex issues to supervisor.
• Perform other duties as assigned.

Skills

Banking experience

Cash handling

Customer service

Attention to detail

Team player

Basic computer skills

Cross-selling

Education

High School Diploma or HSE

Tools

Core banking system

Job description

Role

To ensure members and potential members receive fast, courteous, and accurate service with their financial transactions. To explain products and services, set up new accounts, perform teller transactions, respond to problems, and direct members to other areas of service, as needed.

Major Duties and Responsibilities

• Opens, closes and maintains consumer and business checking and savings accounts, CD's, IRA's, and HSA's. Performs Chexsystems screening, deceased processing, stop payments, and card disputes. Interviews member loan applicants to develop information concerning their consumer loan needs, earnings and financial position. Explains loan programs, evaluates their needs, and recommends loan options. Assists members with the consumer loan application process. Reviews terms and conditions of an approved loan with the member.
• Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily.
• Identifies cross-sell opportunities and cross-sells products and services to members.
• Ensures that person, organization and account information is properly recorded and updated as needed in Core system and Superior IRA. Scans and saves to Application Xtender all required member service documentation such as applications, certificates, legal documents, etc.
• Assists members in obtaining access to services such as Check Ordering, ATM or Check Cards, Touch Tone Teller, Beacon Online Banking and Bill Pay, Direct Deposit, e-statements, e-mail alerts, Safe Deposit Boxes, Outgoing Wire requests, etc.
• Responds to member inquiries regarding Credit Union products and services. Resolves problems that are within their authority and refers problems that are beyond their authority to their supervisor.
• Performs other duties as assigned.

Position Qualifications

• One to three years of prior banking experience
• High School Diploma or HSE
• Excellent cash handling and member service skills (outgoing!)
• Excellent working knowledge of all Beacon products and services
• Ability to work independently and as a team member
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to cross-sell Beacon products and services according to member needs

Standard position hours fall within Monday through Friday 8:15-5:15 and Saturday 8:30-12:15 (1-2 Saturdays off per month), with at least one full day off per calendar week. Standardly 20-29 hours/week. Flexibility is requested as h ours may vary based on member center coverage needs and the employee may be asked to periodically work at another member center (i.e north instead of south in Marion).

Available Benefits Include:

• Benefits adjustment ($200 per whole month worked)
• Incentive/bonus program
• 401(k) match
• and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.