Part-time Member Service Representative III

Beacon Credit Union; Georgia; On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Benefits adjustment

Incentive/bonus program

401(k) match

and more!

Job summary

Beacon Credit Union in Georgia is seeking a friendly Member Service Representative to assist members with transactions, account openings, and product explanations. You will respond to inquiries, resolve issues within your authority, and guide members to the right service areas.

Responsibilities include handling teller transactions, processing deposits and withdrawals, and supporting cross-sell of Beacon products while maintaining accuracy and strong member relationships in a fast-paced

Qualifications

• One to three years of prior banking experience.
• High School Diploma or equivalent.

Responsibilities

• Opens, closes, and maintains accounts and related products.
• Processes deposits, withdrawals, and loan payments; handles cash and checks.
• Identifies cross-sell opportunities and promotes Beacon products.
• Ensures accurate recording of member information in Core system and related tools.
• Assists members with access to Beacon services and resolves issues within authority.

Skills

Cash handling

Member service

Cross-selling Beacon products

Independent and team player

Attention to detail

Basic computer skills

Interpersonal communication

Education

High School Diploma

Tools

Beacon Core system

Application Xtender

Superior IRA

Job description

Role

To ensure members and potential members receive fast, courteous, and accurate service with their financial transactions. To explain products and services, set up new accounts, perform teller transactions, respond to problems, and direct members to other areas of service, as needed.

Major Duties and Responsibilities

• Opens, closes and maintains consumer and business checking and savings accounts, CD's, IRA's, and HSA's. Performs Chexsystems screening, deceased processing, stop payments, and card disputes. Interviews member loan applicants to develop information concerning their consumer loan needs, earnings and financial position. Explains loan programs, evaluates their needs, and recommends loan options. Assists members with the consumer loan application process. Reviews terms and conditions of an approved loan with the member.
• Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily.
• Identifies cross-sell opportunities and cross-sells products and services to members.
• Ensures that person, organization and account information is properly recorded and updated as needed in Core system and Superior IRA. Scans and saves to Application Xtender all required member service documentation such as applications, certificates, legal documents, etc.
• Assists members in obtaining access to services such as Check Ordering, ATM or Check Cards, Touch Tone Teller, Beacon Online Banking and Bill Pay, Direct Deposit, e-statements, e-mail alerts, Safe Deposit Boxes, Outgoing Wire requests, etc.
• Responds to member inquiries regarding Credit Union products and services. Resolves problems that are within their authority and refers problems that are beyond their authority to their supervisor.
• Performs other duties as assigned.

Position Qualifications

One to three years of prior banking experience
High School Diploma or HSE

• Excellent cash handling and member service skills (outgoing!)
• Excellent working knowledge of all Beacon products and services
• Ability to work independently and as a team member
• Extremely detail oriented
• Basic knowledge of personal computer operations and related software programs
• Ability to cross-sell Beacon products and services according to member needs

Standard position hours fall within Monday through Friday 8:15-5:15 and Saturday 8:30-12:15 with 1 day off per week (1-2 Saturdays off per month). Approximately 20-29 hours/week. Flexibility is requested as h ours may vary based on member center coverage needs.

Available Benefits Include:

• Benefits adjustment ($200 per whole month worked)
• Incentive/bonus program
• 401(k) match
• and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.