Part-Time Member Experience Pro

Kirtland Federal Credit Union; Albuquerque (NM); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement savings program that

Paid time off with accrual starting

11 Paid holidays off

Tuition Reimbursement for College

Employee Clothing Advance

Fitness Reimbursement Program

Employee Assistance Program

Short- and Long-Term Disability

Job summary

Kirtland Credit Union in Albuquerque, NM is seeking a Part Time Member Experience Specialist to join our Paseo Branch. This on-site role focuses on delivering outstanding member service through teller transactions, account maintenance and proactive product referrals.

The position emphasizes building relationships, resolving issues, and collaborating with colleagues to maintain a professional, welcoming branch environment and a great member experience.

Qualifications

• Minimum one year’s cash handling experience, sales and customer service required.
• Experience with IRA and other consumer deposit products preferred.
• Prior sales experience with individual performance and/or sales goals where goals were met or exceeded preferred.
• Proven member service skills and the ability to resolve problems independently or escalation as needed to promote member satisfaction.

Responsibilities

• Assumes responsibility for the effective and professional performance of member service functions.
• Meet with members, create and enhance member relationships.
• Proactively analyze member financial needs and present product or service options.
• Basic knowledge of all deposit and consumer loan products and services.
• Complete account maintenance tasks such as: check orders, debit cards and other related duties.
• Answers questions and solves problems for members by listening, collecting data, offering a variety of options.
• Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations.
• Consult with members regarding basic money management and financial matters, as appropriate.
• Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management.
• Keeps Management informed of branch operational/sales activities and of any significant problems.

Skills

Cash handling

Customer service

Sales

Problem resolution

Communication

Relationship building

Education

High School Diploma or equivalent

Job description

Kirtland Credit Union in Albuquerque, NM is seeking a Part Time Member Experience Specialist to join our Paseo Branch. This on-site role focuses on delivering outstanding member service through teller transactions, account maintenance and proactive product referrals.

The position emphasizes building relationships, resolving issues, and collaborating with colleagues to maintain a professional, welcoming branch environment and a great member experience.