Part-Time Maui Customer Care & Rentals Specialist

Enterprise; Lahaina (HI); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr (CAR Sr) for the Lahaina, HI area. The role focuses on delivering high-level service to internal and external customers through face-to-face interaction in the Sheraton Maui Resort & Spa location.

Responsibilities include handling reservations, rate quotes, and inquiries by phone or in person, guiding customers through rental terms, processing returns and check-ins, and supporting branch operations.

Qualifications

• Must be at least 18 years old
• Must have a valid driver's US license
• Must have no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 30-39 hours per week, 7am-3pm including weekends and holidays

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Job description

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr (CAR Sr) for the Lahaina, HI area. The role focuses on delivering high-level service to internal and external customers through face-to-face interaction in the Sheraton Maui Resort & Spa location.

Responsibilities include handling reservations, rate quotes, and inquiries by phone or in person, guiding customers through rental terms, processing returns and check-ins, and supporting branch operations.