Airport Customer Care Associate – Full-Time

Enterprise; Kahului (HI); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with match

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

Enterprise Mobility is hiring a Full Time Customer Assistance Representative at Maui Airport (Enterprise Rent-A-Car). The role focuses on delivering top-tier customer service face-to-face and over the phone, assisting branch and rental needs, and supporting administrative tasks.

Training is provided to grow knowledge and performance in a fast-paced environment. You must be 18+, hold a US driver's license, and be able to work 2:30pm-11pm including weekends/holidays.

Qualifications

• Must be at least 18 years old.
• Must have a valid US driver's license with no more than 3 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Able to work 40 hours per week within the hours of 2:30pm-11pm, including weekends and holidays.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and vendors.
• Manage outgoing calls for callbacks, A/Rs, and miscellaneous calls as assigned.
• Provide high level customer service in person and over the phone to assess rental needs.
• Meet and greet customers in a friendly and timely manner.
• Explain rental terms, vehicle features, and other services; may upsell optional products.

Skills

Customer service

Communication

Face-to-face interaction

Time management

Job description

Enterprise Mobility is hiring a Full Time Customer Assistance Representative at Maui Airport (Enterprise Rent-A-Car). The role focuses on delivering top-tier customer service face-to-face and over the phone, assisting branch and rental needs, and supporting administrative tasks.

Training is provided to grow knowledge and performance in a fast-paced environment. You must be 18+, hold a US driver's license, and be able to work 2:30pm-11pm including weekends/holidays.