Part-Time Maintenance Membership Coordinator

Field Plumbing & Heating; Lawrence (MI); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Part-time schedule

Training and support from experienced팀

Job summary

Field Plumbing & Heating is seeking a personable, organized Part-Time Maintenance Membership Coordinator to help customers stay on top of routine maintenance, schedule appointments, and follow up on open estimates.

This role emphasizes phone and email communication, accurate membership records, and supporting customer retention in a local, family-owned company. You’ll work with a collaborative team to ensure smooth scheduling and service delivery.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience in customer service, scheduling, or admin support.
• Excellent phone communication skills.
• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Ability to work independently and follow through on tasks.
• Capable of managing multiple priorities and follow-ups.
• Proficiency with Microsoft Office or similar programs.
• Dependable and consistent work habits.
• Customer-focused attitude and problem-solving approach.

Responsibilities

• Contact maintenance members to arrange due and upcoming service visits.
• Coordinate appointment times based on customer preferences and technician availability.
• Review membership accounts before scheduling to confirm plan status and details.
• Connect with customers by phone, email, and text.
• Follow up on canceled or missed appointments and reschedule.
• Review open maintenance estimates and contact customers on next steps.
• Schedule approved maintenance work and relay details to the team.
• Maintain organized follow-up lists by due dates and age of estimates.
• Document customer conversations and scheduling activity.
• Refer technical, pricing, or service concerns to the appropriate team member.
• Provide professional and helpful service during every interaction.
• Assist with other administrative responsibilities as needed.

Skills

Customer service

Scheduling

Administrative support

Phone communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Field Plumbing & Heating is seeking a personable, organized Part-Time Maintenance Membership Coordinator to help customers stay on top of routine maintenance, schedule appointments, and follow up on open estimates.

This role emphasizes phone and email communication, accurate membership records, and supporting customer retention in a local, family-owned company. You’ll work with a collaborative team to ensure smooth scheduling and service delivery.