Part-Time Luxury Spa Front Desk Associate

Pyramid Burlington Management; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Pyramid Global Hospitality is seeking a part-time Spa Receptionist for the Arizona Biltmore in Phoenix. You will greet guests, manage bookings, assist retail sales, and support spa operations in a luxury setting.

Two years of upscale guest-service experience and familiarity with Book4Time are highly preferred. CPR certification and hospitality education are a plus; weekend availability is required.

Qualifications

• At least two (2) years customer service experience in a guest facing and upscale environment.
• Experience with retail sales and up-selling, highly preferred.
• Experience using a reservation system such as Book4Time, highly preferred.
• Spa experience, preferred.
• Luxury hotel / resort experience, preferred.
• Certification, Associate's Degree or Bachelor's Degree in hospitality or related field, preferred.
• CPR Certified, preferred.
• Food Handling certification preferred.

Responsibilities

• Demonstrate knowledge of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check-in/check-out procedures.
• Greet and welcome arriving guests.
• Issue lockers and other supplies for guest use.
• Make appointments.
• Handle spa billing.
• Assist retail sales.
• Demonstrate knowledge of all spa treatments and facilities.
• Attend and participate in all scheduled pre-shift and department meetings.
• Demonstrate commitment to safety and emergency procedures.

Skills

Customer service

Upselling

Retail sales

Spa knowledge

Communication

Education

Hospitality degree preferred

Tools

Book4Time

Job description

Pyramid Global Hospitality is seeking a part-time Spa Receptionist for the Arizona Biltmore in Phoenix. You will greet guests, manage bookings, assist retail sales, and support spa operations in a luxury setting.

Two years of upscale guest-service experience and familiarity with Book4Time are highly preferred. CPR certification and hospitality education are a plus; weekend availability is required.