Part-Time Lobby Banker - Personal Banking & Advice

BMO; Thornton Township (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is seeking a part-time lobby leader to deliver exceptional service and guide customers through banking options. You will identify needs, advise on financial solutions, and collaborate with branch colleagues and partners to meet business goals.

You will welcome customers, promote digital channels, and handle needs-based conversations about personal banking and credit cards, while supporting branch operations and compliance.

Qualifications

• Typically 1–2 years of relevant experience and/or certification in related field.
• Confident with social media, tablets, smartphones, online tools.
• Experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
• Basic knowledge of banking solutions to refer to specialists.
• Strong communication, collaboration and problem-solving skills.

Responsibilities

• Delivers exceptional service to customers and prospects, guiding them to suitable financial solutions.
• Identifies customer needs and offers advice aligned with best interests.
• Collaborates with branch and partners to ensure a seamless customer experience.
• Welcomes customers in the lobby and promotes digital/self-serve options.
• Engages in needs-based conversations about banking and credit card needs.
• Supports branch operations and risk/compliance processes as needed.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

Experience or certification in related field

Tools

Social media tools

Tablets

Smartphones

Online banking tools

Job description

BMO is seeking a part-time lobby leader to deliver exceptional service and guide customers through banking options. You will identify needs, advise on financial solutions, and collaborate with branch colleagues and partners to meet business goals.

You will welcome customers, promote digital channels, and handle needs-based conversations about personal banking and credit cards, while supporting branch operations and compliance.