Part-Time Loan Servicing Specialist — Elevate Member Experience

Altra Federal Credit Union; Onalaska (WI); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Language pay premium for bilinguals

401(k) with employer match

Sabbatical every 5 years; 4 weeks at 2

Paid time off and holidays

Birthday off (paid)

Job summary

Altra Federal Credit Union is seeking a detail-oriented Part-Time Loan Servicing Specialist to join our Operations Center in Onalaska, WI. You will support servicing for consumer, business, and real estate loans, as well as credit card accounts, collaborating with the Credit Services department to deliver positive member experiences.

We seek candidates with a high school diploma and customer service experience; bilingual skills in English/Spanish/Hmong are strongly encouraged to better serve our

Qualifications

• High school diploma (or equivalent) required.
• 1 month to 1 year of general loan servicing or related experience preferred.
• Customer service experience is required.
• Knowledge in loan servicing processes, documents, regulations, compliance requirements, and credit union policies would be beneficial.

Responsibilities

• Perform daily servicing and account maintenance activities related to consumer, business, and real estate loan products.
• Work internal calls and activity requests from branches and other departments.
• Ensure all loan servicing related tasks are completed.
• Ensure the accurate and timely posting of mailed-in member deposits, payments and related tasks are completed.
• Assist with other departmental duties as needed, including but not limited to answering phone calls, training and mentoring co-workers and cross-training.

Skills

Professionalism

Member service

Time management

Detail oriented

Bilingual (English/Spanish/Hmong)

Tools

Loan servicing systems

Job description

Altra Federal Credit Union is seeking a detail-oriented Part-Time Loan Servicing Specialist to join our Operations Center in Onalaska, WI. You will support servicing for consumer, business, and real estate loans, as well as credit card accounts, collaborating with the Credit Services department to deliver positive member experiences.

We seek candidates with a high school diploma and customer service experience; bilingual skills in English/Spanish/Hmong are strongly encouraged to better serve our