Part-Time Member Service Representative, West Salem WI

A Hiring Company; West Salem (WI); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

401(k) matching

Sabbaticals

Paid time off

Paid holidays

Birthday off

Employee discounts

Job summary

Altra Federal Credit Union is seeking a Part-Time Member Service Representative in West Salem, WI. You will greet members, handle routine transactions, and promote credit union services while delivering outstanding, friendly service.

Must have a high school diploma; customer service and cash handling experience are preferred. The role requires attention to detail, confidentiality, and the ability to work a varied schedule including Saturdays.

Qualifications

• High school diploma (or equivalent) required.
• Background in customer service; financial experience a plus.
• Cash handling or teller experience is preferred but not required.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet members and assist with daily banking needs.
• Process deposits, withdrawals, transfers, and inquiries accurately.
• Promote credit union products and digital services.
• Maintain confidentiality and follow security procedures.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.
• Escalate member questions as appropriate.

Skills

Communication skills

Detail-oriented

Tech-savvy

Confidentiality

Member service

Education

High school diploma

Job description

Part-Time Member Service Representative, West Salem WI

Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported.

We are seeking a friendly, detail-oriented Part-Time Member Service Representative to join our team at the West Salem WI office. In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.

Key Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in-branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

Qualifications

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service. Previous financial experience would be a plus.
• Previous cash handling or teller experience preferred but not required.

Skills & Abilities

• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.
• Proficient with computers and basic software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to providing exceptional member service.

Availability

• This position is part-time, 20 hours a week, Monday through Friday, and Saturdays. Hours needed are as follows:
  • Monday – 7:15 a.m. to Noon
  • Tuesday – Noon to 5:45 p.m.
  • Thursday – Noon to 5:45 p.m.
  • Friday – 7:15 a.m. to 11:00 a.m.
  • Saturday – 7:30 a.m. to 12:15 p.m. – upon completion of training.
• West Salem MSRs will participate in the Saturday morning shift rotation, which occurs two to three times per month, with hours listed above.
• Will require some flexibility within these hours, as needed.

Pay and Benefits

• Starting hourly pay of $19.00 ($17.00 base pay plus $2 MSR premium)
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work certified company eight years in a row; 91% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Compensation details: 19-19 Hourly Wage