Part Time Licensing Technician

Colorado Psychiatric; Denver, Northern (CO, KY); Hybrid; USD 31,000 - 47,000; Part time

Benefits offered by this job

RTD Eco Pass

Parking pre-tax option

457b retirement plan

Job summary

The City and County of Denver's Community Planning and Development Department is seeking a Part Time Licensing Technician to deliver excellent customer service and explain licensing rules and state statutes to customers in a web‑based system.

The role focuses on handling licensing requirements, data entry, and office support while engaging with contractors and the public in a fast-paced environment at the Wellington Webb Building in Denver.

Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: None

Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de‑escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step‑by‑step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

Skills

Customer service

Licensing knowledge

De-escalation

Data entry

Office support

Education

High school diploma or GED

Tools

Accela Permit Tracking System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Our Job

Are you passionate about providing excellent customer service and making a difference in your community? The City and County of Denver’s Community Planning and Development Department (CPD) is seeking a highly motivated individual who is eager to work on a dynamic team to join our Contractor Licensing work group as our Part Time Licensing Technician. Thisposition provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers.

What We Offer, Location & Schedule

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.53-33.80/hour. New hires are typically brought into the organization with a starting pay between $22.83-26.50/hour, based on education and experience. This is an on-call position, which means it is a part‑time, hourly role. This position will work no more than 39 hours per week. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. Oncall positions may have routine or variable work schedules.

In this position, you can expect to work 25-30 hours per week, all in office, located at the Wellington Webb Building, located at 201 W Colfax Ave. Denver, CO 80202.

Please note: Downtown parking expenses are the responsibility of the employee. We offer a flexible spending account option specifically for parking; if you elect this option, you can use pre tax dollars for parking. We also offer an RTD ‘eco pass’ to all City employees– allowing the use of public transportation for free as a City Employee.

Who We Are & What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD.

The Part Time Licensing Technician will need to be comfortable and adept at working within a web‑based system and explaining city licensing rules, regulations, and state statutes to customers.

Key Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de‑escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step‑by‑step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Ourideal candidatehas demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems workingin a fast‑paced, high‑volumeoffice.Our candidate will be flexible, be able to identify anddevelopefficient practices and procedures and is patient andfocused on listening tocustomers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, and taking initiative.

Our ideal candidate has some or all the following experience, skills, and characteristics

• Previous experience within the construction field helpful
• An understanding of how to research and apply municipal codes and statutes
• Excellent customer service and problem solving skills
• Ability to learn quickly
• Familiar with the following software programs: Accela Permit Tracking System (helpful, not required), Microsoft Outlook, Word and Excel
• Efficiently demonstrates excellent time/work management skills
• Works well under pressure and able to multitask
• Strong attention to detail and highly organized

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

License/Certifications: None