Part-Time Licensing Specialist - ePermits & Customer Support

City and County of Denver; United States; On-site; USD 32,000 - 45,000; Part time

Benefits offered by this job

457b retirement plan

RTD eco pass

Parking pre-tax option

Job summary

City and County of Denver is seeking a Part-Time Licensing Technician I to explain licensing rules and support customers in a web-based ePermits system. The position is in-office at the Wellington Webb Building, 201 W Colfax Ave, Denver, CO 80202, with 25–30 hours per week on an on-call schedule.

You will handle a high volume of inbound calls, gather required documents, and become a subject matter expert on licensing processes while delivering accurate information and friendly service.

Qualifications

• Graduation from high school or GED.
• Two years of clerical experience including one year of specialized/technical office support.
• Education/Experience equivalency: additional education may substitute.

Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

Skills

Customer service

Time management

Communication

Attention to detail

Education

High school diploma or GED

Tools

Accela Permit Tracking System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

City and County of Denver is seeking a Part-Time Licensing Technician I to explain licensing rules and support customers in a web-based ePermits system. The position is in-office at the Wellington Webb Building, 201 W Colfax Ave, Denver, CO 80202, with 25–30 hours per week on an on-call schedule.

You will handle a high volume of inbound calls, gather required documents, and become a subject matter expert on licensing processes while delivering accurate information and friendly service.