Part-Time Licensing Tech — ePermits & Service

Colorado Psychiatric; Denver, Northern (CO, KY); Hybrid; USD 31,000 - 47,000; Part time

Benefits offered by this job

RTD Eco Pass

Parking pre-tax option

457b retirement plan

Job summary

The City and County of Denver's Community Planning and Development Department is seeking a Part Time Licensing Technician to deliver excellent customer service and explain licensing rules and state statutes to customers in a web‑based system.

The role focuses on handling licensing requirements, data entry, and office support while engaging with contractors and the public in a fast-paced environment at the Wellington Webb Building in Denver.

Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: None

Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de‑escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step‑by‑step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

Skills

Customer service

Licensing knowledge

De-escalation

Data entry

Office support

Education

High school diploma or GED

Tools

Accela Permit Tracking System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The City and County of Denver's Community Planning and Development Department is seeking a Part Time Licensing Technician to deliver excellent customer service and explain licensing rules and state statutes to customers in a web‑based system.

The role focuses on handling licensing requirements, data entry, and office support while engaging with contractors and the public in a fast-paced environment at the Wellington Webb Building in Denver.