Part-Time Licensed Optician: Frame & Lens Pro

EssilorLuxottica; Arlington Heights (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

For Eyes, part of EssilorLuxottica, seeks a Licensed Optician in Arlington Heights, IL to deliver exceptional customer service and craft high-quality eyewear while upholding brand standards and the store’s standards of accuracy and care. You will greet customers, take precise measurements, fit and dispense eyewear, explain lens options, and help customers choose frames.

A state license and optical dispensing experience are required; familiarity with an iPad/tablet and POS systems is a plus.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Basic math skills.
• Familiarity with POS, computers & calculators.

Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Skills

Optical dispensing

Customer service

Sales skills

iPad/tablet use

POS systems

Team player

Attention to detail

Education

High School diploma or equivalent

State Licensure

Tools

POS systems

iPad / tablet

Job description

For Eyes, part of EssilorLuxottica, seeks a Licensed Optician in Arlington Heights, IL to deliver exceptional customer service and craft high-quality eyewear while upholding brand standards and the store’s standards of accuracy and care. You will greet customers, take precise measurements, fit and dispense eyewear, explain lens options, and help customers choose frames.

A state license and optical dispensing experience are required; familiarity with an iPad/tablet and POS systems is a plus.