Guest Services Door Attendant - Flexible Hours

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 16,000 - 26,000; Part time

Job summary

The Inn Door Attendant at Biltmore Estate is responsible for warmly greeting guests and visitors, answering questions, and assisting with valet, bell, and dispatch duties as part of the Guest Services team.

Starting pay is $16.32 per hour with flexible scheduling for an average of 20–29 hours per week, and a yearly-hour range of 1000–1559 hours. The role requires professionalism, discretion, and a strong guest‑service mindset.

Qualifications

• Excellent communication and diplomacy skills.
• Ability to engage with guests in a warm and sincere manner.
• Ability to exhibit a high degree of integrity, professionalism and good judgment.
• Extremely strong work ethic and sense of teamwork.
• Ability to proactively anticipate guest needs.
• Ability to maintain guest confidentiality.
• Proven commitment to delivering world class guest service.

Responsibilities

• Meet/Greet guests.
• Open doors.
• Clean working area.
• Give directions.
• Monitor valet circle.
• Keep entrance to hotel clear.
• Interact with guest.
• Report on maintenance.
• Maintain knowledge of daily Inn activities and estate services/hours.
• Follow all required Forbes and departmental standards set forth by Guest Services.

Skills

Communication

Diplomacy

Guest Engagement

Integrity & Professionalism

Teamwork

Guest Needs Anticipation

Confidentiality

Job description

The Inn Door Attendant at Biltmore Estate is responsible for warmly greeting guests and visitors, answering questions, and assisting with valet, bell, and dispatch duties as part of the Guest Services team.

Starting pay is $16.32 per hour with flexible scheduling for an average of 20–29 hours per week, and a yearly-hour range of 1000–1559 hours. The role requires professionalism, discretion, and a strong guest‑service mindset.