Inn Library Lounge Host - Flex

The Biltmore Company; Asheville (NC); On-site; USD 22,000 - 30,000; Part time

Job summary

The Inn Library Lounge Host at The Biltmore Estate is a part-time role focused on warmly greeting guests, seating them, managing reservations, and supporting seamless service in an upscale setting.

Hours are 20–29 per week with weekend/holiday availability; typical shifts run 12pm–8pm or 3pm–11pm. Starting pay is $16.32/hour, with progression based on experience. Applicants must be 18+, present a professional image, and be ready to contribute to a high-caliber guest experience.

Qualifications

• Previous customer/guest service experience strongly preferred.
• Applicants must be at least 18 years of age.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with reservations software. Knowledge of Open Table reservations system helpful.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.

Responsibilities

• Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy.
• Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period.
• Accurately take and record reservations using the designated reservation system if appropriate.
• Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times.
• Assist with preparation and setup of the restaurant prior to service, including menus and materials.
• Communicate guest preferences and special occasions to service team members.
• Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience.
• Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise.

Skills

Customer service

Communication skills

Teamwork

Reservations software

Guest handling

Cash handling

Proactive

Professional appearance

Attention to detail

Composure under pressure

Tools

OpenTable

Job description

## Inn Library Lounge Host - FlexApply: Biltmore Estate: Part time: Posted Today: JR103539**Job Description****Job Summary**The Restaurant Host is the first point of contact for our guests and plays a key role in delivering a welcoming and seamless dining experience. This position is responsible for greeting and seating guests courteously, managing reservations, and supporting the overall flow of service in alignment with the Inn’s elevated hospitality standards. **Flex: a position working 20-29 hours per week (between 1,000-1,559 hours per year). Weekend and holiday availability is a requirement of this position.** The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. **Schedule will vary but generally 12pm - 8pm or 3pm - 11pm. Wednesday - Sunday availability is required.** **Essential Job Duties**1.Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy.2.Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period.3.Accurately take and record reservations using the designated reservation system if appropriate.4.Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times.5.Assist with preparation and setup of the restaurant prior to service, including menus and materials.6.Communicate guest preferences and special occasions to service team members.7.Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience.8.Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise. **Additional Responsibilities**1. Set up Host station with necessary documents, information and supplies; maintain organization at all times. 2. Inspect condition and cleanliness of all menus and wine lists; ensure adequate amounts are available. Update menus and wine list inserts as changes occur. 3. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times including tables. 4. Follow proper alcohol service standards and record any guests inebriated, informing bartenders and management of anyone perceived to be overserved. 5. Provide general assistance and support for the leadership, department, and company as required. **Qualifications**1. Previous customer/guest service experience strongly preferred. The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.2. Applicants must be at least 18 years of age.3. Excellent communications skills, both verbal and written.4. Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.5. Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.6. Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.7. Perform job functions with attention to detail, speed and accuracy.8. Basic math skills and the ability to handle cash and credit transactions as needed.9. Ability to be proactive and take initiative where appropriate.10. Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards. **Physical Requirements**1. Occasionally transport 25 – 50 pounds. 2. Endure various physical movements throughout work areas and over duration of work shift. 3. Ability to remain ambulatory or in stationary position throughout work shift. 4. Exposure to fumes, dust and chemicals 5. Ability to work in an environment that may include: Variable temperature conditions and noise levels Outdoor environments