Part-Time Library Customer Advocate & Tech Guide

Mid-Continent Public Library; Missouri; On-site; USD 17,000 - 25,000; Part time

Job summary

Mid-Continent Public Library in Dearborn, MO, is seeking a Part-Time Customer Service Associate II to greet patrons and assist with library services. The role includes helping with account setup, curbside delivery, and basic clerical duties across branches as needed.

The position requires a high school diploma and prior customer service experience is preferred. The role may involve Saturday shifts and occasional travel to Camden Point and Edgerton branches.

Qualifications

• High School Diploma/HiSet/GED Completion Required.
• Customer Service experience Preferred.

Responsibilities

• Provides Customer Service in person and over the phone.
• Acts as a guide for customers in use of the library and its resources.
• Demonstrates use of technology and digital services to customers.
• Recommends materials to customers based on interests, needs and availability.
• Assists customers with library card accounts, including the receiving and recording of payment.
• Delivers materials outdoors to customers who request curbside delivery.
• Contributes to the maintenance of the library collection.
• Building Upkeep and custodial duties as needed, including shoveling snow.
• Manages behind the scenes processes as assigned, including reports, inventory, and coordination with HQ departments.

Education

High School Diploma/HiSet/GED Completion Required

Job description

Mid-Continent Public Library in Dearborn, MO, is seeking a Part-Time Customer Service Associate II to greet patrons and assist with library services. The role includes helping with account setup, curbside delivery, and basic clerical duties across branches as needed.

The position requires a high school diploma and prior customer service experience is preferred. The role may involve Saturday shifts and occasional travel to Camden Point and Edgerton branches.