Library Front Desk Specialist – Customer & Tech Help

Mid-Continent Public Library; Missouri; Presencial; USD 29 000 - 38 000; Tempo integral

Resumo da oferta

Mid-Continent Public Library in Independence, MO is seeking a Customer Service Associate I to be the first point of contact for customers, both in person and by phone. You will deliver exceptional service and assist with library accounts and curbside requests, while guiding patrons in navigating our resources.

You will work a schedule including weekdays and weekends as described, with emphasis on friendly, solution-oriented service in a fast-paced environment.

Qualificações

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a fast-paced, in-person environment.

Responsabilidades

• Provides customer service in person and over the phone.
• Guides customers in use of library resources and digital services.
• Recommends materials based on interests and availability.
• Assists with library card accounts and payments.
• Delivers materials via curbside delivery when requested.
• Maintains and shelves library materials and keeps spaces neat.

Conhecimentos

Customer service

Communication

Teamwork

Problem solving

Adaptability

Formação académica

High School Diploma/HiSet/GED

Descrição da oferta de emprego

Mid-Continent Public Library in Independence, MO is seeking a Customer Service Associate I to be the first point of contact for customers, both in person and by phone. You will deliver exceptional service and assist with library accounts and curbside requests, while guiding patrons in navigating our resources.

You will work a schedule including weekdays and weekends as described, with emphasis on friendly, solution-oriented service in a fast-paced environment.