Library Services Associate II — Patron Experience

Janesville Group; Janesville (WI); On-site; USD 16,000 - 22,000; Part time

Job summary

The City of Janesville Public Library is seeking a Public Services Assistant II to support patrons with library resources, conduct reference interviews, and help maintain a welcoming, orderly environment. This part-time role focuses on assisting patrons, managing routine tasks, and supporting librarians in programs.

The position emphasizes customer service and problem-solving within library policies, with a regular 20-hour schedule including evenings and one Saturday per month.

Qualifications

• High School Diploma or GED required.
• Minimum one year of library experience or two years in a related field.
• Experience with customer service is required.

Responsibilities

• Assist in circulation of library materials and register borrowers.
• Assist patrons in locating materials and using resources.
• Provide reference and readers’ advisory by interviewing patrons and directing to librarians.
• Schedule spaces and programs using booking calendars and tools.
• Maintain building security and handle closing duties nightly.

Skills

Customer service

Computer proficiency

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

MS Excel

Library catalog systems

Job description

The City of Janesville Public Library is seeking a Public Services Assistant II to support patrons with library resources, conduct reference interviews, and help maintain a welcoming, orderly environment. This part-time role focuses on assisting patrons, managing routine tasks, and supporting librarians in programs.

The position emphasizes customer service and problem-solving within library policies, with a regular 20-hour schedule including evenings and one Saturday per month.