PART-TIME SERVICE SPECIALIST

Three Rivers; Three Rivers (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Union position

Teamsters Local 214, Library Unit

Job summary

The City of Three Rivers Public Library seeks a Part-Time Service Specialist to perform clerical and customer service duties at the circulation desk and support daily library operations.

Responsibilities include check in/out, assisting patrons, issuing cards, processing notices, answering phones, and maintaining a welcoming environment; schedule includes evenings and weekends, up to 26.5 hours per week.

Qualifications

• High school diploma or GED required.
• Valid Michigan Driver’s License required.
• Strong customer service and communication skills.
• Basic computer proficiency.

Responsibilities

• Check in and check out library materials and equipment.
• Provide basic reference, reader’s advisory, and directional assistance to patrons.
• Assist with issuing and updating library cards.
• Process overdue notices and hold shelf notifications.
• Support interlibrary loan requests.
• Organize new materials and displays.
• Complete daily statistics and documentation.
• Answer phones and assist with renewals.
• Maintain a welcoming library environment and assist with cleaning tasks as needed.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma or GED

Associate degree or higher

Job description

The City of Three Rivers is seeking customer-focused and detail-oriented applicants for a Part-Time Service Specialist position at the Three Rivers Public Library. This role is essential to daily library operations and provides direct service to the public.

The Service Specialist performs a variety of clerical and customer service duties, including circulation services, assisting patrons, and supporting general library operations.

Essential Duties and Responsibilities

• Check in and check out library materials and equipment
• Provide basic reference, reader’s advisory, and directional assistance to patrons
• Assist with issuing and updating library cards
• Process overdue notices and hold shelf notifications
• Support interlibrary loan requests
• Organize new materials and displays
• Complete daily statistics and documentation
• Answer phones and assist with renewals
• Perform photocopying and other clerical tasks
• Assist in maintaining a clean, safe, and welcoming library environment, including shared responsibility for general cleaning tasks such as restrooms and public spaces
• Maintain a welcoming and helpful environment for all library users
• Perform other duties as assigned

Minimum Qualifications (Required at Time of Hire)

• High school diploma or GED
• Valid Michigan Driver’s License
• Strong customer service and communication skills
• Basic Computer Efficiency

Preferred Qualifications

• Prior library or customer service experience
• Strong computer and typing skills
• Associate degree or higher

Schedule and Hours

• Up to 26.5 hours per week (including evenings and weekends)
• Monday: OFF
• Tuesday: 3:45-7:45 PM
• Thursday: OFF
• Friday: 9:45 PM – 5:45 PM
• Saturday: 9:45 AM – 4:15 PM
• (Schedule subject to change based on library needs)
• This position works primarily at the circulation desk and requires frequent interaction with the public, multi-tasking, and the ability to handle interruptions in a fast-paced environment.

Compensation and Benefits

• Union position (Teamsters Local 214, Library Unit)