Part-Time Library Assistant: Info Desk & Patron Support

LibraryLinkNJ Technology Advisory Group; Franklin Township (NJ); On-site; USD 20,664 - 26,174; Part time

Job summary

Franklin Township Public Library is seeking an energetic, customer-service oriented individual for the Lewis Street Branch information desk. The role involves assisting patrons, guiding them through the Polaris ILS and OPAC, and handling circulation tasks.

The position supports opening/closing procedures, shelving, program prep, and outreach activities. It requires flexibility to work weekend shifts and a strong commitment to a welcoming, inclusive environment.

Qualifications

• Experience in public service and assisting library patrons.
• Ability to multitask and manage multiple queries.
• Strong oral and written communication skills.
• Flexibility to work mornings, evenings, or weekends.
• Capable of lifting and shelving as needed.

Responsibilities

• Assisting patrons with inquiries, locating materials, and navigating Polaris ILS system and OPAC.
• Performing circulation tasks: check-in, check-out, renewals, card issuance, account updates.
• Preparing materials for holds and transfers between libraries.
• Managing holds and interlibrary loan requests.
• Resolving basic account issues and handling fines/fees.
• Providing basic computer assistance for patrons.

Skills

Customer service

Multitasking

Effective communication

Teamwork

Dependability

Flexibility

Education

High school diploma or equivalent

College degree preferred

Tools

Polaris ILS system

Canva

MS Word

Job description

Franklin Township Public Library is seeking an energetic, customer-service oriented individual for the Lewis Street Branch information desk. The role involves assisting patrons, guiding them through the Polaris ILS and OPAC, and handling circulation tasks.

The position supports opening/closing procedures, shelving, program prep, and outreach activities. It requires flexibility to work weekend shifts and a strong commitment to a welcoming, inclusive environment.