Part-Time Library Assistant — Customer Service & Access

Maricopa County; Goodyear (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Maricopa County Library District in Goodyear, AZ seeks a part-time Library Assistant for the Georgia T. Lord Library to deliver routine customer service, guide patrons to library resources, and perform clerical tasks that keep library operations smooth.

The role requires two years of customer service, a high school diploma or GED, and the ability to lift up to 20 pounds; experience with Polaris ILS and bilingual Spanish/English is valued. Evening and weekend availability is expected.

Qualifications

• Two years of customer service experience.
• High school diploma or GED.
• Post-secondary education may substitute for the required experience.

Responsibilities

• Issues, verifies, and renews library cards.
• Informs customers of account status and answers reference questions.
• Resolves customer concerns by phone, in person, or online.
• Initiates search for materials claimed "returned".
• Processes library materials for shelving and routing.
• Assists with opening or closing duties and display of the collection.

Skills

Customer service

Bilingual Spanish/English

Education

High school diploma or GED

Post-secondary education may substitute for required experience

Tools

Polaris ILS

Library databases

Job description

Maricopa County Library District in Goodyear, AZ seeks a part-time Library Assistant for the Georgia T. Lord Library to deliver routine customer service, guide patrons to library resources, and perform clerical tasks that keep library operations smooth.

The role requires two years of customer service, a high school diploma or GED, and the ability to lift up to 20 pounds; experience with Polaris ILS and bilingual Spanish/English is valued. Evening and weekend availability is expected.