Part-time Library Assistant - Collection & Access Services

Teton County; Jackson (WY); On-site; USD 17,000 - 25,000; Part time

Job summary

Teton County Library is seeking a part-time Library Assistant to join the Access Services team in Jackson. You will circulate materials, assist patrons, and help users locate resources both at public service desks and behind the scenes.

You will handle holds, check in/out, and resolve account issues while providing friendly, bilingual service when possible; evening and weekend hours are required on occasion.

Qualifications

• High School diploma or GED required.
• 1–3 years of customer service or general office experience.
• Familiarity with Microsoft Office.
• Knowledge of library policies and procedures.

Responsibilities

• Assist with library programs and displays.
• Assist patrons with online resources and computer devices.
• Answer directional questions and refer patrons to staff.
• Access and retrieve information for patrons and staff.
• Perform clerical work and maintain records.
• Support confidentiality and courteous service.

Skills

Customer service

Communication

Attention to detail

Multitasking

Bilingual Spanish/English

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel)

Library databases

Job description

Library Assistant (Part Time) – Collection & Access Services

Are you passionate about providing outstanding customer service to the community? Do you want to work on a team that helps people access everything the library has to offer? Join our staff as a Library Assistant on the Access Services team.

Work at public service desks and behind the scenes to circulate materials. Assist patrons with locating materials, recommending reading options, and navigating library resources. Support the efficient flow of materials by checking items in and out, managing holds, organizing returns, and resolving account issues. This is a part-time position that includes some evening and weekend hours.

Teton County Library’s mission is to foster literacy and lifelong learning, inspire creativity, and strengthen community. We view Teton County as a welcoming community inspired to pursue its passions; a place to forge connections, discover new ideas, and engage in civic life. Since 1938, we have grown from a single reading room in downtown Jackson to become a world-class, county-wide library system serving as Jackson Hole’s center for information, knowledge, and entertainment.

The Library is one of the most popular and valued services in Teton County. Library staff members are highly regarded by the public for their knowledge, quality of service, and caring. We work every day to foster and support a diverse, vibrant community and a strong, healthy democracy. We do this work guided by the principles of intellectual freedom, literacy and the love of learning, privacy and confidentiality, respect for community, strong partnerships and collaboration, and innovation.

The Library is committed to ensuring broad access to its programs and services by removing barriers, fostering opportunities for learning and growth for both staff and the public, and striving for fair and meaningful participation for all members of the community. If you share these commitments and meet the qualifications, we encourage you to apply for this position. Bilingual Spanish/English preferred.

SUMMARY

Performs paraprofessional library work; participates in the activities of a specialized library function such as circulation; provides general information and assistance at the public service desks. Actively upholds the library’s stated mission, vision, and values.

PRIMARY DUTIES AND RESPONSIBILITIES

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Assists with library programs and displays as requested.
• Assists patrons with mechanical operations of library equipment, including online resources and computer devices.
• Answers directional questions and refers patrons to appropriate personnel.
• Accesses and retrieves information for library patrons and staff as requested.
• Performs a variety of clerical work including maintaining records, verifying accuracy of information, researching discrepancies, and recording information.
• Supports the relationship between the Teton County Library staff and the public by demonstrating courteous and cooperative behavior when interacting with visitors and Library staff; maintains confidentiality of work-related issues and County Library information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

• High School diploma or GED
• 1-3 years of customer service or general office experience

REQUIRED KNOWLEDGE OF

• Standard library policies, procedures, and methods.
• Microsoft Office products which include Word and Excel applications.
• Administrative and clerical procedures and systems such as managing files and records.
• Library database systems to include how they are utilized for patron records, cataloging, circulation, reporting, and research.

REQUIRED SKILLS

• Keeping current on established library policies and procedures and applying them fairly.
• Exercising good judgment and demonstrating good problem-solving skills.
• Accuracy and thoroughness with filing, materials placement and following procedural steps.
• Work is primarily performed in a standard office environment.
• Schedule may include evenings and weekends.