Part-Time Customer Service Representative

Teton County; Jackson (WY); On-site; USD 21,000 - 30,000; Part time

Job summary

Teton County in Jackson, WY is seeking a Part-Time Customer Service Representative to support staff and patrons under supervision. You will handle front-desk inquiries, process cash transactions, schedule rooms, and assist with clerical tasks in a county office setting.

The role emphasizes courteous communication, confidentiality, and accuracy in cash handling, with responsibilities that include greeting visitors, answering phones, and maintaining office supplies and records.

Qualifications

• High school diploma or GED required.
• One year of customer service experience with cash handling.
• Knowledge of conflict resolution and office procedures.

Responsibilities

• Answers phone calls; greets walk in customers; responds to inquiries about programs.
• Sets up and breaks down program equipment; monitors gym and multi-purpose rooms.
• Assists with maintenance and cleaning of facilities; manages lobby and recreation areas.
• Orders, receives, and distributes supplies; maintains office storage; assists with filing.
• Maintains confidentiality and supports cooperation between staff and the public.

Skills

Customer service

Cash handling

Communication

Conflict resolution

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

JOB TITLE:Part-Time Customer Service Representative

SUMMARY: Under basic supervision, performs basic clerical and administrative duties in support of staff and patrons within
scope of authority and in compliance with County polices and quality standards.

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not
listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Answers phone calls; greets walk in customers; responds to various inquiries about programs.
• Sets up and breaks down program equipment; monitors the activities of the gym and multi-purposes rooms.
• Assists with minor maintenance and repair tasks throughout the facility; cleans lobby and recreation areas.
• Orders, receives, and distributes supplies and equipment; maintains office supply storage areas.Accesses department files, locates information for customers, staff, local agencies, and others as authorizes.
• Supports the relationship between the Teton County staff and the general public by demonstrating courteous andcooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues andCounty information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

• High school diploma or GED equivalent
• One year of experience providing customer service, which included cash handling responsibilities

Required Licenses and Certifications:

• None.

Required Knowledge of:

• Methods of conflict resolution.
• County and Department policies and procedures.
• Accurate cash handling; practices and principles of balancing deposits and cash drawer reconciliation.

Required Skills in:

• Establishing and maintaining cooperative working relationships with coworkers and other individuals in contact during thecourse of work; communicating clearly and concisely
• Operating a personal computer utilizing standard software such as Microsoft Office and some specialized software;functioning standard office equipment.
• Assessing, prioritizing and completing multiple tasks and demands simultaneously.

Physical Demands/Work Environment:

• Work is performed in a standard office environment.