Part-Time IT Support Technician — Windows & Networking

AB Facility Services

Florham Park (NJ)

Hybrid

USD 25,000 - 30,000

Part time

6 days ago

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Job summary

AB Facility Services is seeking a Part-Time Entry-Level IT Support Technician to provide day-to-day technical support to employees and assist with maintaining office technology and systems. The role is ideal for a hands-on, dependable IT professional who enjoys troubleshooting and supporting users.

Requirements include ~3 years of hands-on IT support, strong Windows and Microsoft 365 knowledge, and experience with onboarding/offboarding. Approx. 15-20 hours weekly with occasional onsite support.

Qualifications

Approximately 3 years of hands-on IT support or help desk experience.
Strong working knowledge of Windows operating systems and Microsoft 365.
Experience troubleshooting computers, hardware, software, printers, and peripheral devices.
Working knowledge of IP phones, basic networking, Wi-Fi, TCP/IP, and connectivity troubleshooting.
Familiarity with firewalls and basic network troubleshooting.
Experience supporting employee onboarding and offboarding from an IT perspective.
Strong problem-solving and troubleshooting skills.
Ability to communicate technical information clearly to non-technical employees.
Reliable, organized, responsive, and comfortable working independently.
Strong customer service skills and a professional approach when supporting employees.
IT education, internship, or certification is a plus.

Responsibilities

Provide first-level IT support to employees for hardware, software, login, email, printer, phone, and connectivity issues.
Troubleshoot Windows operating systems, Microsoft 365, computers, peripherals, and common software issues.
Support and troubleshoot IP phones, basic network connectivity, Wi-Fi, and related equipment.
Assist with basic network and firewall troubleshooting and escalat[e] more complex issues when necessary.
Set up, configure, and maintain computers, monitors, phones, printers, and other IT equipment.
Assist with employee onboarding and offboarding, including computer setup, account access, equipment assignment, and removal of access.
Assist with user accounts, passwords, permissions, and access to company systems.
Troubleshoot issues with company applications and coordinate with vendors or IT partners when additional support is required.
Maintain accurate inventory of computers, equipment, phones, and other IT assets.
Document IT issues, troubleshooting steps, solutions, and equipment changes.
Provide occasional onsite IT support at office and field locations.
Assist with maintaining an organized, secure, and efficient IT environment.
Perform other IT-related duties and projects as assigned.