Part-Time IT Support & Documentation Specialist

Loyal Source; Orlando (FL); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Loyal Source in Orlando is seeking a Part-Time IT Support Technician to provide documentation, administrative, and operational support for the IT Support Services team.

The role emphasizes keeping SOPs and knowledge base content up-to-date, organizing SharePoint sites, and assisting with transition activities in a dynamic, multi-workstream environment. A high school diploma is required with preference for related admin experience.

Qualifications

• High School Diploma or equivalent.
• Experience with administrative, documentation, or related work preferred.
• No specific certifications required.

Responsibilities

• Update, organize, and maintain IT SOPs, process documentation, and knowledge base content.
• Assist with transition activities, including documentation reviews, knowledge capture, and process standardization efforts.
• Support administrative functions such as data collection, reporting, and document management.
• Maintain and organize team SharePoint sites, file repositories, and other documentation resources.
• Assist with tracking action items, project tasks, and departmental initiatives.
• Prepare and update reports, spreadsheets, presentations, and other business documents.
• Collaborate with team members to identify process improvement opportunities and ensure documentation accuracy.
• Provide general operational support to the IT Support Services organization as assigned.
• Other duties as they arise.

Skills

Organizational skills

Time management

Written communication

Documentation

Attention to detail

Independence

Prioritization

Collaboration

Education

High School Diploma

Tools

Microsoft 365

Word

Excel

Outlook

Teams

SharePoint

Job description

Loyal Source in Orlando is seeking a Part-Time IT Support Technician to provide documentation, administrative, and operational support for the IT Support Services team.

The role emphasizes keeping SOPs and knowledge base content up-to-date, organizing SharePoint sites, and assisting with transition activities in a dynamic, multi-workstream environment. A high school diploma is required with preference for related admin experience.