IT Admin Temporary

Helpware Inc; Orlando (FL); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Helpware Inc. is seeking an IT Specialist to provide on-site and remote support in Orlando, FL. The role involves diagnosing user issues across hardware, software, and networking, and serving as the first contact for troubleshooting and training.

The ideal candidate has BPO experience, strong problem-solving, and excellent communication. Associates degree or technical training is expected; certifications are a plus.

Qualificações

• Experience in a BPO environment.
• Desktop Support or IT Help Desk experience.
• Proficiency researching and troubleshooting complex problems and errors.
• Basic networking and telephony knowledge.
• Ability to plan, document, and execute complex tasks.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Associate’s degree or equivalent in CS or IT; technical schooling preferred.
• Certifications like CompTIA or MCITP are a plus but not required.
• Experience with Windows, MacOS and ChromeOS; familiarity with O365 and Google Workspace.

Responsabilidades

• Install and configure new hardware, maintain inventory, and track it in real-time.
• Troubleshoot computers and software; diagnose user problems.
• Install and configure OS/software and track licenses in real-time.
• Asset management and real-time hardware/software inventory tracking.
• On-site end-user support and incident management for IT infrastructure.
• Coordinate with supervisors for high-quality support on new systems and upgrades.
• Other duties as assigned.

Conhecimentos

Desktop support

Networking basics

Problem solving

Communication skills

Customer service

Troubleshooting

Formação académica

Associate’s degree in Computer Science or IT

Technical school or equivalent

Ferramentas

O365

Google Workspace

Descrição da oferta de emprego

IT Specialist | Location: Orlando, FL

About Us:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

Primary Responsibilities:

• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.

• Problem recognition, research, isolation, resolution and follow up for all computers and software.

• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.

• Asset management - responsible for tracking desktop hardware and software inventory in real-time.

• On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.

• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.

• Other duties as assigned.

Qualifications:

• Experience in a BPO environment

• Desktop Support or IT Help Desk experience

• Proficiency researching and troubleshooting complex problems and errors

• Demonstrated ability with basic networking and telephony

• Demonstrated ability to research, plan, document, and execute complex tasks/projects

• Excellent written and oral communication skills

• Excellent interpersonal and customer service skills

• Excellent work ethic and dedication

• Associate’s (or equivalent) degree in Computer Science or Information

• Technology from a technical school OR equivalent combination of education

• and experience

• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft

• Certified IT Professional (MCITP) are a plus but not required

• Experience with multiple operating systems including Windows, MacOS and

• ChromeOS

• Experience with O365 and Google Workspace Enterprise

• Familiarity or experience with common security frameworks for SOC2 or ISO 27001